Stopped in a hotel in London last week, absolutely the worst stopover in twenty years and hundreds of hotel rooms. First room was ground level and didn't have any glass in the window??!!??
Moved rooms twice after that for various reasons, it was an absolute disgrace. Have complained and asked for my money back but haven't heard a thing, am I missing a trick by not contacting some sort of Ombudsman or am I just going to have to lump it and put crap reviews on Laterooms and Trip advisor etc?