Does anyone have any alternate phone numbers for Bonthrone? (or SBR sports, the parent company)
I ordered a bike on October 3rd, my money was taken, and was rung promptly on the monday morning to say it was out of stock, and offered a discounted 2010 model instead (no problems there, happy to take a substitute, and the service was good).
I was told it would be two weeks. I waited a month before contacting them (rang them on November 3rd), and was told it would be 10 days. not so happy.
Its now november 17th, 7 weeks since I placed the order, and I have been ringing them every day for the last week to see what the problem is and have recieved no answer.
am I being impatient, or should I be expecting a phone call from them to explain the problem? I understand that ordering bikes in doesnt always go smoothly, but their communication has gone from excellent (like all the previous orders I've placed with them) to absolutely terrible.
whats the solution?
