Wouldn't normally ask for this sort of advice on an internet forum but here goes.
Over xmas myself and my better half did some volunter work for a local homeless charity which involved cooking them dinner on xmas day. The kitchen we were working in was located in the charity's centre as was the dining room where the clients were having xmas day.
We were greeted on arival by a member of the charity's staff who showed us to the staff office which had a sign on the door saying 'staff only' and told us that it would be fine for us to leave our personel belongings there as it was the staff office.
The day went well till we came to leave when it became apparant that the girlfriends handbag had been taken. It turns out that the staff office is never kept lock, although we were not told this by the member of staff and if we had been we would never have left our belongings there.
The charity submitted a claim to their insurance company and we reported the loss to the police as soon as we could (the local office was closed on xmas and boxing day). The charity's insurance company have refused to payout as there was not technically a break in and the charity are saying that we should refer this to our insurance company as they are not liable for the loss either. We don't see why we should lose our no claims bonus and pay increased premiums as a result.
My question is 'does the charity have any obligation to us and the safety of our belongings while on their premises and if we decided to persue this in a small claims court is it likely that it would go in our favour or are the charity able to wash their hands of the matter. In other words is there a case to bring against the charity and if so on what grounds?
If anyone knows where we would stand on this i would be most greatful in hearing from them.