Amazing Hope Customer Service. « Singletrack Forum

Amazing Hope Customer Service.

4 posts & 3 voices | Started 11 months ago by user-removed | Latest reply from user-removed

Tags:

No tags yet.

user-removed - Member

Snapped my QR seatpost clamp last week. Posted it off to Hope on Wednesday and it arrived first thing this morning. Snapped bit replaced free of charge, and no charge for delivery.

This despite the fact that I've had it over a year, had no receipt and couldn't remember where I'd bought it.

Hats off to the gents at Hope!

Posted 11 months ago #
wwaswas - Member

Nice article about them in this months Privateer - genuine people who care about what they are doing.

Posted 11 months ago #
Surrounded By Zulus - Member

The amount of "Great Hope Customer Service" threads there are on here worries me. If their kit was so good it wouldnt keep breaking.

Posted 11 months ago #
user-removed - Member

Well, it took a bit of a beating over the year - I used it A LOT. Like at the bottom of every climb and the top of every descent. And I fear I may have over-tightened it on more than one occasion

Well, at least my seatpost will never have the time to fuse into the frame (again).

Posted 11 months ago #

You must log in to post.