Ordered a new frame in december (website showing in stock), wait a fair bit longer than everything else I've had from them before
19-Dec: frame arrived turns out to be the wrong generation of the same frame, (headset won't fit,2part colour), also has marks/chips suggesting has been built up before and a load of dents under the paint
20-Dec: phone, offered to arrange courier, I'll be passing their place so to avoid waiting in for collection/return couriers, I take it in. Apparant confusion as to how this older frame got into the stock system, take away a frame as per what I ordered
25-26th Dec, build bike up. When setting up shock, discover it doesn't work properly. Stuck, returns too slow to ride
Get through on phone 28th Dec, say not to send shock in, they'll get onto SRAM in case it might be sortable from my end*, Built up counts as used?
9-Jan: Phone up, say they'll get onto SRAM
10-Jan:email asking for shock to come in, should be a week turnaround back to me
11-Jan:post shock
12-Jan:shock recieved
20-Jan:Phone, SRAM are waiting on parts**
25Jan:Phone, SRAM are waiting on parts, they might be able to sort a new shock
Today:Get call, SRAM waiting on parts,should be next week,if not maybe new shock
Next monday it'll be 6 weeks since I first recieved a frame (I'm aware I'm beyond the intial 28 days to refuse contract .. )
**Who do SRAM wait for parts from? They are SRAM?
Am I an idiot? What would you do/have done?
