Bought a part for my bike which doesnt fit, spoke to the supplier who suugested i ‘modify’ my bike to make the part fit….i’m not overly keen to do this….for what its worth i was advised to take a file to my brake calipers and start removing material!….instead i asked if i could return the part and either have a refund or another item to the value of my original order….supplier has said returns and refunds can only be applied to components that are ‘as new’ and can be resold….the component i want to return is a brake rotor and in the fitting of said part and subsequent fiddling to get it to work (followed by the local bike shop doing the same thing the following day) there are brake pad marks on the rotor from spinning the wheel and applying the brakes in a (futile) effort to get the bloody thing working properly.
Surely this part is simply not fit for purpose and i am entitled to some kind of no quibble refund?…and surely the advice to simply hack away at the brake calipers in order to allow the fitting of a rotor is not the safest either!
I havent named the supplier yet as i have emailed again today and want to give them time to sort this properly, just wanted to know what my rights are in this situation?