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1. deviant - Member

   Bought a part for my bike which doesnt fit, spoke to the supplier who suugested i 'modify' my bike to make the part fit....i'm not overly keen to do this....for what its worth i was advised to take a file to my brake calipers and start removing material!....instead i asked if i could return the part and either have a refund or another item to the value of my original order....supplier has said returns and refunds can only be applied to components that are 'as new' and can be resold....the component i want to return is a brake rotor and in the fitting of said part and subsequent fiddling to get it to work (followed by the local bike shop doing the same thing the following day) there are brake pad marks on the rotor from spinning the wheel and applying the brakes in a (futile) effort to get the bloody thing working properly.

   Surely this part is simply not fit for purpose and i am entitled to some kind of no quibble refund?...and surely the advice to simply hack away at the brake calipers in order to allow the fitting of a rotor is not the safest either!

   I havent named the supplier yet as i have emailed again today and want to give them time to sort this properly, just wanted to know what my rights are in this situation?

   Posted 9 months ago #
2. wwaswas - Member

   In what way doesn't it fit - is it the wrong diameter?

   Posted 9 months ago #
3. don simon - Member

   Surely this part is simply not fit for purpose and i am entitled to some kind of no quibble refund?

   
   I would imagine it is fit for purpose, it just isn't fit for your purpose. Not the same thing.

   Are we talking about "hacking" or "facing"?

   Posted 9 months ago #
4. fadda - Member

   Is it a simple question of a) did you order a part that doesn't fit or is not compatible, or b) did the supplier provide the wrong part...?

   Posted 9 months ago #
5. timmys - Member

   Can we play a game of guess who? Superstar?

   Posted 9 months ago #
6. TandemJeremy - Member

   Google sale of goods act or consumer direct.

   If the part does not fit and its the suppliers fault it does not ie its badly manufactured or in compatible with your bike and the retailer knew this then you are entitled to your money back.

   Its about fitness for purpose.

   Posted 9 months ago #
7. deviant - Member

   The part is the correct diameter and is marketed as a bolt on replacement, no mention in the sales blurb about having to modify your calipers to fit.

   The modification being advised is to remove or file away parts of the caliper that get in the way....i am gobsmacked a company would put out that kind of advice....i know we're only talking about bicycles here but could you imagine a parts manufacturer in the car world telling a customer to permenently remove part of the brake caliper to fit replacement brake rotors?!...there is no way to tell if i'd done it 'properly' (if there is such a thing for a cowboy fix like this)...or if i'd compromised the structural integrity of my brakes....i'm not the fastest downhill but i do like to know my brakes will work if needed.

   Posted 9 months ago #
8. superdale - Member

   If it is just the brake mount that needs filing back then that should be ok to clear an aftermarket rotor - if you are talking about filing back the actual caliper then maybe you should stick with the OEM rotors?

   Posted 9 months ago #
9. TandemJeremy - Member

   deviant - floating rotor? Buttons hitting the caliper?

   Posted 9 months ago #
10. deviant - Member

    TandemJeremy - yes.

    Posted 9 months ago #
11. TandemJeremy - Member

    Did you tell the retailer which callipers you have? did he tell you that they were incompatible with some callipers?

    If you told him which calliper you have you have a cast iron case - not fit for purpose, if he didn't tell you they were incompatible with some callipers then you have a decent case unless they are sold branded ie hope rotors you can expect to be compatible with all hope callipers, not necessarily with others

    Posted 9 months ago #
12. toys19 - Member

    TJ you are too late the guessing game was won by timmys..

    Posted 9 months ago #
13. TandemJeremy - Member

    Oh I guessed that

    If they are supposed to be universal fit than you are entitled to your money back as they are not fit for purpose. Name and shame

    Posted 9 months ago #
14. takisawa2 - Member

    Superstar, without a doubt. Hope wouldnt advise anything like that. At least I'd HOPE not.

    I fettled away a bit of Juicy caliper to run some Hope floaters, worked ok. They are 6yrs old though, so not worth owt. Hope floaters wont run on On-One carbon forks either. Or at least not on mine anyway.

    Posted 9 months ago #
15. nickjb - Member

    Its pretty clear on the Superstar website that some calipers need fettling to make them fit

    Posted 9 months ago #
16. TandemJeremy - Member

    nickjb - Member

    Its pretty clear on the Superstar website that some calipers need fettling to make them fit

    Just had a quick glance and I can't see it - it specifically states deep enough for big callipers

    Linky?

    Posted 9 months ago #
17. MrNutt - Member

    Taki's right on the Hope floaters / juicys, the Hope kit used to be an option on the P7 upgrades, but then they needed "modification" to make them fit.

    Posted 9 months ago #
18. deviant - Member

    nickjb - its not mentioned on the page featuring the rotors:

    http://superstar.tibolts.co.uk/product_info.php?cPath=50&products_id=453

    ....i ordered in good faith on the information supplied, no mention of needing to adapt the caliper, certainly no mention of having to file away or remove part of the caliper...if this had been pointed out during the order process then i wouldnt have ordered as it all seems a bit of a bodge job to me.

    If you go to the customer reviews page then people have reported having to modify their calipers to make the discs fit....this should scream to Superstar that the calipers are shit and not fitting properly, scrap the line and find some that do fit properly....if its a common problem then Superstar need to put it on the page featuring the discs and clearly tell customers that the calipers may need fettling to make the discs fit.

    Posted 9 months ago #
19. TandemJeremy - Member

    Ok - you know what to do.

    The parts are unfit for purpose, you were not warned about possible incompatibilities, return for a full refund is your right.

    Posted 9 months ago #
20. don simon - Member

    Comments make interesting reading.

    Posted 9 months ago #
21. stumpy01 - Member

    There is a note about 'potentially not fitting' on the 180mm size, but not the 160mm or 200mm size. Although this refers to the post mount and not the actual caliper.

    http://superstar.tibolts.co.uk/product_info.php?cPath=50&products_id=455

    Probably an oversight to not add it to the other sizes, not that it's therefore excusable.

    I would have thought it would be reasonable to ask for a refund. I'd take a screen dump of all three web pages (160, 180 & 200) in case they get 'updated' with a warning, send them as jpegs to their 'customer service' and ask why one page mentions fettling whereas the other ones don't?
    I'd also mention that it says nothing about having to mess around with the actual caliper. There's no way I'd be fudging my brake caliper to make a rotor fit.

    Posted 9 months ago #

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