Good for the last two years, were quick to help when my phone was stolen (twice!) Signal is better than everyone makes out(they’re people who have either never tried it or did along time ago)- in alot of places I get solid 3g rather than o2 etc who it can be variable. then again, signal for me out in the sticks is a patchy. Call centres are okay, depends how patient you are with asian based call centres, I’ve never had trouble.

you are going to get a bit mixed replys on this one, my contract runs out in february and i wont be renewing it was a good service to start with but not any more customer service is a nitemare just wait till u want to cancel and you will get nothing but grieve one advisor to the next,when i cancel it will be by letter to head office in glasgow not there call centre.

Been with them for a couple of years now. Had no problems with coverage (other than in places where nobody would get a signal) and they were great when I lost (and then found) my phone.

I did try them a year or so ago but cancelled within 7 days. The problem then (might have changed) was that they don’t have a 2g network and use a partner network for that part of the service when there is not a Three 3g network available. However, they did not allow any data transfer via 2g. This meant that in outlying areas (like what places someone on a mtb forum might frequent in their leisure time!) there was no ability to check emails, cricket score, the weather for the next day etc. 2G data download is very slow but sometimes very handy.

In the end this time I went to vodafone because they seem to have the best reception in far reaching areas such as West Coast Scotland. They have also started allowing tethering without charging extra and added openzone wifi which is useful to me.