Hmmm…. I think I have the same problem.
Brand new Rev 120mm (29er) SoloAir.
With no air in, it’s sat right down in its travel. As I add air the fork extends. By the time I get to the recommended pressure for my weight it’s at about 105mm. Add a bit more air and it goes right out to 120mm.
Reading some of the advice above, I reckon this port/groove/thingy is blocked. I’ll try cycling it a few times with and without air in it. If that doesn’t work I’ll put enough air in to get full travel and go for a ride. If that doesn’t work I’ll send them back for repair.