Anyone had any dealings with them? I have a spesh xc comp and trying to get my shock serviced. They say I need to send to Germany or wait 2 months till a uk service centre is trained and in place. Seems to be a few things on othe forums about people having issues similar to this but no answers to the problem. It's a joke that a company like specialized sell bikes with equipment in the uk that can't be maintained in the uk. Can anyone help with how I can get a service kit in the uk ASAP as my shock is in a state. About to just cut my losses and cough up for a new shock, something I wanted to avoid as I plan to buy a new bike in a year and will be stripping all the upgrades of my full sus to go on a blue pig so no need for a rear shock.
Would say to anyone considering buying a bike with xfusion to re-consider as they are a nightmare to deal with.