I think I would say that my (bike related) business is “niche’ and always operated on trust. My policy has been to only take payment when the product is ready to the customer’s satisfaction and is ready to go. This normally works fine and suits me for various reasons.
Only for the second time I have someone who, despite having good communication all along has, now the job is complete, has stopped communicating and looks like he is not going to pay for the work done.
It is not a massive amount of money, but is significant to me and have bent over backwards to get the job to his satisfaction, so probably annoyed as much as anything.
Is it actually worth pursuing? Once in the past I used the small claims procedure online and it appeared a waste of time as was just ignored. The customer is an established business with retail premises.
What would you do (that is legal)?? I will change payment terms in future, of course. Any similar experiences?
Thanks