I had Talk Talk, it was a T O T A L nightmare, no service whatsoever for 3 months as in they broke my telephone line and I was never ever not once connected to the internet, easily sorted? ha, I spent several hours queing in frustration on the telephone sysytem to speak to someone and frequently I’d give up without speaking to anyone, othertimes you’d speak to an imbecile and nothing happened, emailed customer services loads of times too, and received no response whatsoever. In the end the only way i could sort it was by making an official complaint to offcom, then suddenly got a call from the chief execs office, still loads of hassle though and took over a year of hassle with credit control errors too. Nightmare and mine was not an isolated experience, google “talk talk”, Tiscali also have similar service problems. I ended up paying for a service “plusnet”, and im happier could be improved but way better than the cheap services.