Apple. Specifically their over friendly/entirely useless customer service chat/phone bods. Firstly “hello I’m Julia”/finish the chat/get the feedback email for an entirely different name from – I’m guessing – India. I don’t care where you’re from, just do the thing I asked you to do. I know it’s not the fault of the customer services rep, but…
Secondly the script “Yes I buy apple products as well, so think of me as a customer sharing your frustrations”. Every. Bloody. Time. Followed by “how is the weather with you”. Who writes these scripts? Are we honestly expected to believe them? Again not the CS ops issue but just downright annoying (or maybe I am just disproportionately cross)
Thirdly – how hard is it to change one line in an address? My mistake on post code picker I didn’t check shipping address for phone and they missed the house name. DHL tried to deliver it but couldn’t. Then the process of trying to get it updated started. DHL won’t let you do it as ‘it’s a high value item and Apple need to update their systems”. They tell you this THREE days after failing to deliver it.
I’ve had 4 chats and one phone call with Apple CS – at the end of which they assured me the address has been changed. It’s one extra line. Two words. How hard can it be? Clearly quite hard as it’s not been changed at all.
I’m three hours into trying to fix it and nothing works. Some kind of process gap where Apple reckon they’ve changed it (and spoken to DHL, hmmm) and DHL resolutely denying it in one line emails that might as well just be a finger emoji.
So I cancelled the order. Well I’ve tried too. Apparently “it may not work as the unit has shipped”. Not to me it hasn’t. Nor will it ever get here due to the deadly embrace between apple and DHLs systems. I mean I’ve paid for it to sit in a warehouse in Bristol.
I really like Apple stuff. Had lots of phones/laptops/imacs etc. But I’m not having another one. Keep my old phone for another couple of years by which time i might have calmed down enough to forgive their atrocious CS. I mean they are so nice, but so useless.