- Sold Wheels – Buyer not happy
Paypal would (should) side with you providing you have an admission via e-mail that he has ridden the wheels.
I know the whole ‘side with the buyer’ thing is generally true, but from reasonable experience, stick to:
– He rode them, he would not have been able to ride them if they were like that when they arrived (point out factually, why would he even try?)
– It’s not possible to warp carbon like that though normal use, wear and tear or structural failure.
Keep totally factual – avoid any accusations, just stick to reasons why it is not possible.
Best of luck.Posted 4 years agojimificationMember
Yes, call your bank and tell them to stop any Paypal direct debits until you tell them otherwise. I’ve done this a couple of times, just explained I had problems with a dodgy buyer and they (coop bank) were fine with it. Just a phone call later to reinstate it again.Posted 4 years agofeistyMember
Paypal are like a bank but not governed in the same way so denying them payment will see them pursue you very nastily through the courts to get their money, at very least they will screw your credit rating.
I had an issue selling a set of CK hubed wheels, they had a little run out but hardly anything but were only 6 months old with light use, the guy was not happy so as you did I refunded the cost of a wheel re-truing and he was very happy with that.
Your guy seems like a joker who toasted his rim with the wrong pads, as has been said stick with the facts, you could not mount a tyre to that and not notice it
Good luckPosted 4 years agoNorthwindSubscriber
notmyrealname – Member
Sadly it seems that Paypal have a nasty habit of siding with the scammers and stiffing the honest users.
So people say- I’ve had a load of fraudulent claims against me and paypal knocked them all back. It’s sometimes difficult to jump through the right hoops though.Posted 4 years agoandyrmMember
Blatant false claim. He broke them, he needs to take responsibility. Fact is he accepted them “as is”.
I sold a bike the other week and made the new owner sign a printout of images of it with “sold as seen” in his own handwriting, to protect me against this. Here’s the very problem we face with online sales – it’s hard to force someone’s hand to do that.Posted 4 years agogoldfish24Member
I went throgh a very similar process with an eBay buyer, in the end Ebay and PayPal were brilliant through the dispute process.
Buyer bought my lense, after a few weeks said “I’ve used it a few times now its broken”. I pointed out it worked fine when I sent it, but perhaps damage in transit so offered to assist pursuit of an insurance claim with the courier. He declined and accused me of beig a fraudster blah blah, he opened the dispute. eBay found in my favour in the end, no doubt my polite manner and offers of assistance had helped, whilst his conduct never looked good.
Keep your conversations inside the eBay messaging system, don’t use private mail.Posted 4 years ago
Good to hear that Goldfish. Unfortunately the sale was not on Ebay, but another bike forum.
I have a record of our conversation through the forum, and now any more communication will be just through Paypal. Really do hope Paypal can see my side of the story! As I really don’t want to be £225 out of pocket!Posted 4 years ago
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