Sold Wheels – Buyer not happy

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  • Sold Wheels – Buyer not happy
  • Premier Icon footflaps
    Subscriber

    This is what hitting a pothole at 30mph in a road race does to a £2000 carbon wheel:


    Pothole damage to Lightweight carbon wheel by brf, on Flickr

    will
    Member

    Thanks for all the replies. I’ve sent him an email saying I’m not willing to refund however as a good will gesture ill give him £20 to sort the minor buckle.

    Ill update when I get a reply…

    will
    Member

    Bit of an update…

    I gave the chap £20 partial refund for the issue he had with the rear wheels. He thanked me and that was that.

    Got an email this morning saying he is now opening an official Paypal dispute and wants a FULL refund.

    Don’t know what Paypal will make of this?

    Premier Icon bearnecessities
    Subscriber

    Paypal would (should) side with you providing you have an admission via e-mail that he has ridden the wheels.

    I know the whole ‘side with the buyer’ thing is generally true, but from reasonable experience, stick to:

    – He rode them, he would not have been able to ride them if they were like that when they arrived (point out factually, why would he even try?)

    – It’s not possible to warp carbon like that though normal use, wear and tear or structural failure.

    Keep totally factual – avoid any accusations, just stick to reasons why it is not possible.

    Best of luck.

    will
    Member

    Thanks. 100% agree with sticking to facts and the truth. I have submitted my reply via Paypal so will see what they say.

    Also the fact the formal dispute has only just been opened should be in my favour?

    Premier Icon v8ninety
    Subscriber

    Also, could acceptance of the partial refund be taken as having reached a settlement? I would certainly see it as such.

    Tom B
    Member

    I’d be withdrawing any money from your account and cancelling your direct debit with them as a safeguard

    will
    Member

    V8 – That was my thought.

    Tom – No funds in my PP account, but it is linked to my debit card. Although my PP balance is now minus £217!! I guess it will be until the dispute is resolved?

    PeterPoddy
    Member

    I’d be withdrawing any money from your account and cancelling your direct debit with them as a safeguard

    That’s what I’d do. Easy enough to never use that account again and open another one.

    Premier Icon notmyrealname
    Subscriber

    And if they won’t let you unlink your debit card from your account, call your bank and cancel it saying you’ve lost it.

    Sadly it seems that Paypal have a nasty habit of siding with the scammers and stiffing the honest users.

    meehaja
    Member

    Buyer in Leeds?

    trail_rat
    Member

    thats fubar.

    never seen a carbon rim that bad , thats seen some heat.

    Yes, call your bank and tell them to stop any Paypal direct debits until you tell them otherwise. I’ve done this a couple of times, just explained I had problems with a dodgy buyer and they (coop bank) were fine with it. Just a phone call later to reinstate it again.

    b r
    Member

    No funds in my PP account, but it is linked to my debit card.

    Why in gods name would anyone link their PP account to a debit card, that comes straight out of a bank account?

    will
    Member

    I use PayPal for quite a lot of online stuff and its very useful and quick. Ill ring the bank tomorrow

    feisty
    Member

    Paypal are like a bank but not governed in the same way so denying them payment will see them pursue you very nastily through the courts to get their money, at very least they will screw your credit rating.

    I had an issue selling a set of CK hubed wheels, they had a little run out but hardly anything but were only 6 months old with light use, the guy was not happy so as you did I refunded the cost of a wheel re-truing and he was very happy with that.

    Your guy seems like a joker who toasted his rim with the wrong pads, as has been said stick with the facts, you could not mount a tyre to that and not notice it

    Good luck

    will
    Member

    Thanks Feisty. I’ll update when I get a response from Paypal.

    Premier Icon Northwind
    Subscriber

    notmyrealname – Member

    Sadly it seems that Paypal have a nasty habit of siding with the scammers and stiffing the honest users.

    So people say- I’ve had a load of fraudulent claims against me and paypal knocked them all back. It’s sometimes difficult to jump through the right hoops though.

    andyrm
    Member

    Blatant false claim. He broke them, he needs to take responsibility. Fact is he accepted them “as is”.

    I sold a bike the other week and made the new owner sign a printout of images of it with “sold as seen” in his own handwriting, to protect me against this. Here’s the very problem we face with online sales – it’s hard to force someone’s hand to do that.

    will
    Member

    That’s not a bad idea Andy. I’ve sold and bought a lot of SH stuff online and never had an issue, got to admit this has really put me off. Which is a shame.

    goldfish24
    Member

    I went throgh a very similar process with an eBay buyer, in the end Ebay and PayPal were brilliant through the dispute process.

    Buyer bought my lense, after a few weeks said “I’ve used it a few times now its broken”. I pointed out it worked fine when I sent it, but perhaps damage in transit so offered to assist pursuit of an insurance claim with the courier. He declined and accused me of beig a fraudster blah blah, he opened the dispute. eBay found in my favour in the end, no doubt my polite manner and offers of assistance had helped, whilst his conduct never looked good.

    Keep your conversations inside the eBay messaging system, don’t use private mail.

    will
    Member

    Good to hear that Goldfish. Unfortunately the sale was not on Ebay, but another bike forum.

    I have a record of our conversation through the forum, and now any more communication will be just through Paypal. Really do hope Paypal can see my side of the story! As I really don’t want to be £225 out of pocket!

Viewing 22 posts - 46 through 67 (of 67 total)

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