Sold Wheels – Buyer not happy
Blimey. Two year old full carbons secondhand, and Ebay (China) ones?Posted 4 years ago
Has he used carbon pads?
Why did he ride them if they were indeed buckled?
Any wobble should have been pointed out.
I guess as long as they were sold as seen and the auction was truthful, then he should have bought new.nealgloverMember
Just to point out the defect is on the front wheel which was not buckled.
He’s sent me a photo and it does look bad, problem is I sold it working fine!
Not on eBay, was through a forum, not this one though.
He’s used them. They are his.
So He’s damaged them the first time he’s used them and now wants his money back ??Posted 4 years ago
After a bit of advise.
I sold some ebay carbon road wheels last week, and the chap has emailed me saying he isn’t happy with them and wants a full refund.
First issue is that he says the back wheel is bucked. When I sold it the rim was fine, and I guess maybe had a slight wobble, but nothing that effected the performance. This may have happened in transit I guess.
The second and main issue is that he went for a ride today, and said the front rim has now melted!! Making the wheel unusable! I’ve asked for some photos, however from his explanation it sounds like there is a dip in the rim where it may have melted.
I’m concerned about this as i’ve had them for nearly two years now, ridden them in all conditions including long and warm descents and never had an issue. Yes the braking performance isn’t as good as Alu rims, however that is common knowledge. There was certainly not issues at all when I sold them!
I obviously don’t want to rip this chap off, and i’ve said i’ll give him a full refund as it is the decent thing to do. However given that potentially the issue with the wheel is nothing to do with me i’m not sure where i stand.
If I was in his shoes I would be annoyed too. I have offered him a partial refund, but he was’t interested.
Anyway, what you think guys?Posted 4 years agoGarry_LagerSubscriber
Personally I’d go down the partial refund path and try and reach an agreement – depending on how much he had paid you. If it was 50 quid or something I might tell him just to do one, but for more substantial amounts I’d feel bad at his situation. Just depends how you feel I guess.
Although I’d try to make certain that what Tymbian says is not going on. For sure there are some parasites out there who would do something like that.Posted 4 years ago
I agree with the replies that if he rode them, they are his! After all I guess he could have done anything on the ride. It’s just very annoying that I had been using them with no issues at all.
Think I need to send an email to him. Just want to do the right thing tbh.Posted 4 years agobobloMember
were they like that when he received them i.e. damaged before you sent them or in transit? If no and no, then he’s buggered them. In which case, tell him to go away.
If they arrived in that condition, why on earth did he use them? Again, I’d be inclined to tell him to go away as he’s accepted and used them in that condition.
Incidently, how long between sale and complaint?Posted 4 years ago0303062650Member
You do not legally have to refund him. It wasn’t a business transaction.
I’d tell him to F right off. I’m guessing you’re not some jerkoff that intentionally sells dodgy goods, if that’s you it’s pretty poor on your part. However, as you’ve said above they were pretty much spot on before you sold them, he’s either fecked a pair he originally owned and done the old switcheroo or he can’t ride for sh*t and has melted them.
Tell him to take you to court if he wants to, otherwise spin your junk around and shove it right up.
Probably wise to not use that verbatim.Posted 4 years agolightmanMember
As others have said, there is no way that could happen on the bike.
It looks more like someone has stood on it, even the inner rim looks buckled!
If someone hasn’t stood on it (most likely), then he’s maybe left it laying against something very hot.
I have seen quite a few damaged carbon wheels and I would never believe that braking or hitting a pothole could do that.Posted 4 years ago
Wouldn’t surprise me if he dropped a dumbbell on it!Digger90Member
Sweet Jesus those pics look awful!
If you can honestly, 100%, hand on heart, say they were fine when you sold them then the buyer has fecked them and that is his fault. However, you do acknowledge the rear rim was buckled beforehand and that wasn’t disclosed to the buyer.
In your shoes I’d refund 50/50. He’s fecked the front wheel, you fecked the rear one.Posted 4 years ago
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