Having some issues with a small tech company, have reached my limit of time wasted on it and not sure what to do next.
The item concerned was a Xmas present last year and worked well until April. From then on it would not turn on, I assumed the battery was flat, it would be put on charge for a while but would still not turn on when next tried. Eventually I emailed the company, they replied wanting more details which I sent them but they did not reply to that email or the next three. I then contacted them via Facebook, they apologised after finding my emails in their spam folder.
They thought the battery had failed and would send me a new one, it took over two weeks and two more messages from me before they posted it. The battery arrived but with the new battery installed the item is permanently on and can only be turned off by removing the battery. Yet another message sent to the company saying I would send it all back for them to sort out, again no reply. I have posted it all back to them but it has sat uncollected at their local sorting office for over a week.
I could leave bad reviews for them but I really want the item back and working.
What would STW’ers do?