[Closed] Planet X

@brant @brant @brant

Is what you chant

And as if by magic

Your wish he'll grant

Just increase the quantity of the light at checkout, works for me.

I added two helmets and got two lights - text says 'one per customer' though so not sure what would happen if I completed the order...

[img] [/img]

While we're summoning Planet X customer services via the power of rhyme:

There once was a fella called Bez
Who wanted Brant's email addrezz
Cos when a fifty quid order's returned
A 3p refund is frankly a burn
So he'd like to discuss this hot mezz

thanks. the quantity now shows 2 but it also says one per customer at checkout. Anyone?

thanks. the quantity now shows 2 but it also says one per customer at checkout. Anyone?

I'd have to ask LiveChat, so you might as well.

As i already said, Live chat looks pretty but nobody answered me. On both attempts.

I'm on live chat too, this thread is more responsive

Its Monday. Its busy. Be patient. No one will die.

I hate to bum your Monday but we're all going to die

You're right.

Balls to Livechat. Lets end it all now.

This is how all the best death cults start.

I do wonder how long it will be before PX put this link as their customer service contact page. Would work as a ‘what offers we are running’ page too...

To be fair to PlanetX it does clearly state, "1 per customer". You might need to place 2 separate orders to get 2 free lights.

I didn't get a free light with my helmet. The customer support lady on the online chat was very helpful though and promised me she'd get one sent out to me. Fingers crossed!

To be fair to PlanetX it does clearly state, “1 per customer”. You might need to place 2 separate orders to get 2 free lights.

this is what I saw before ordering
The one per customer is only mentioned at checkout though.
I'm in Austria so would have to pay postage twice.

I want my cake and I want to eat it springs to mind.

For anyone wondering about my 3p grumble, it was because there was an earlier refund (the email for which I'd missed) that was 3p short. Doh! All good, and Planet X are back on my Approved Suppliers list

WAIT—IS IT TOO LATE TO CALL OFF THE DEATH CULT?

WAIT—IS IT TOO LATE TO CALL OFF THE DEATH CULT?

It'll be fine, they only complete on mid summers' day when it's also a blue moon.

Bez

Subscriber

WAIT—IS IT TOO LATE TO CALL OFF THE DEATH CULT?

Phew! Good timing. I just removed the rope and got off the stool to check this thread.

I just removed the rope and got off the stool

Is that a euphemism for "finished my dump"?

All I would like is to get a resolution to a simple question. I have tried the official way (Live Chat- nothing).
I come on here as I know it sometimes helps. It's a shame as I really want to buy things (over £100 worth of stuff) and have the order ready to go.

All I would like is to get a resolution to a simple question. I have tried the official way (Live Chat- nothing).
I come on here as I know it sometimes helps. It’s a shame as I really want to buy things (over £100 worth of stuff) and have the order ready to go.

But only if they come with free stuff?

Send a PM to Brant.

I do wonder how long it will be before PX put this link as their customer service contact page. Would work as a ‘what offers we are running’ page too…

I did once link here from a newsletter about feedback but I don't think anyone saw it.

But only if they come with free stuff?

It was the clickbait that got me looking.

Alternative opinion alert!!

A friend of mine ordered a helmet and light. Arrived two days later no problem.

I ordered one - changed my mind overnight (dont really need another helmet or a light!) - live chat answered in about 2 minutes (on a Monday morning) and cancelled it no problems with the refund showing the next day.

They may not be perfect but PX do get it right more often than not.

The one per customer is <strike>only</strike> mentioned at checkout <strike>though</strike>.

FTFY

Um, thanks for the excellent customer service. At least I tried.

If we're now done with the questions about getting loads of free lights, can I hijack the thread (again) to ask whether anyone's already got one of those and if so what runtimes they're getting?

WAIT—IS IT TOO LATE TO CALL OFF THE DEATH CULT?

Sorry mate Death Cult means Death Cult, you've made your decision and you can't reverse on the basis of information that's subsequently become available.

Well, on the bright side I guess I won’t be needing too much from the run time.

what runtimes they’re getting?

Massive.

Says on the site dunnit: Huge and massive - huge light output and massive burn times

Sorry mate Death Cult means Death Cult

Eh? Speak up young man!

3p grumble

Can't see it onsite but pleased if they've branched out into pr0n these days. Mighty cheap - is it "used" ?

Huge and massive – huge light output and massive burn times

Bigly?