I'm trying to refund a paypal buyer. ION the final page oft the process you are told to click "issue refund" however no such button is on the screen,.

Am I going mad?

IIRC you can't refund a gift payment – not sure that applies in this case though?
Andy maybe you need to have funds in the accoount to cover the refund?

PayPal has turned into a bluddy complicated beast.

cynic are you using firefox?

Remember I had a problem like this a year or so ago and switched to ie which worked?

Ahh **** I know see the problem – insufficient funds.

Am on Chrome btw, firefox uses too much cpu!

Hang on…

Your refund must not exceed your available balance. If you have funds in another currency balance, you may want to consider transferring funds from other currency balances.

Note: If your PayPal account balance doesn't have enough money in it to cover this refund, money will be automatically transferred from your backup funding source.

Both from same refund page. You'd think they could give out consistent messages DUH F**KING IDIOTS.