Orange Broadband – any good?
The nice people at Orange sent me a special offer yesterday – as I’m with them for my mobile, I can have broadband for £5/month (+£12.75 line rental), unlimited usage, up to 20 meg, router supposedly worth £95 etc.
Previously I’ve got up to about 8meg on TalkTalk but I’ve just left them due to their catastrophic inability to actually fix the recurring fault on my line. So, are Orange any better?Posted 6 years agogarySubscriber
I got the same offer – had ignored it previously because I had read some bad reports and couldn’t be arsed to change and have it all go to pot. But very tempted to change, especially given the good reports above.
BTW – I was offered a £40 M&S voucher so if that’s not been mentioned you might want to bring it up when you contact them!Posted 6 years agoourmaninthenorthSubscriber
Is there anyone that does broadband only? Not interested in a landline.
No, unless you rely on 3G.
Openreach rent the line to your ISP. Your ISP rents the line to you. The line is just a pair of copper wires between your house and the exchange. What you run along it isn’t their concern (save that voice and data are charged differently – voice by minutes, data by month).Posted 6 years agoB.A.NanaMember
I’m very happy with them. Like you would, I get £5 pm discount for having their mob. phone. I think I pay £7.25 + line rental. 15 mb speed, the netgear modem has never dropped connection, reasonable reach of wireless signal (stuggles on my top floor – 3 storey house).Posted 6 years ago
I can only compare to previous experience with Tesco, 1mb speed, constantly dropping connection and very expensive by comparison (£18 pm without telephone). Switching to Orange was a massive improvement and cheaper.
BTW Wellhung, Orange broadband infastructure is provided by BT
Which is precisely the problem. The nice lad/lass in the offshore call-centre has no more idea of what/when/why/where your problem will/will not be sorted than my dead Mum! I felt like I’d wasted a year of my life every time I called Orange customer ser…..Posted 6 years agochvckMember
In my experience (I could be wrong) most ISP’s have to fall back onto BT if there’s a line problem anyway as BT tend to own the lines (they certainly own all of them where I am).
This is one of the reasons that I like Plusnet, they’re not really any better at sorting line issues as they have to get BT on the case however their call centre is in Yorkshire so there’s no language barrier etc…Posted 6 years agoourmaninthenorthSubscriber
I think there needs to be some proper public education on how broadband/phone lines are wired up.
BT’s division, Openreach, owns all the infrastructure from the master socket in your house back to the exchange. The ISPs with their own networks have their kit in the exchange and you link back to their network from here. ISPs who are resellers of other ISPs use the networks of BT Wholesale or other ISPs.
So, when you complain about line issues, they’re all BT (Openreach). Other things, like speed management are down to the network of your ISP.
Easy, huh? 😀Posted 6 years ago
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