Thank you for contacting us regarding our cycle policy.
I would first like to reassure you that the luggage policy has been designed to use the space on our trains more flexibly for the benefit of all customers, including cyclists.
As you correctly point out, bikes will now need to be carried in a bike box. Any-sized bike boxes will be accepted, and Eurostar will happily provide a padded bike box to customers who would rather not travel with one. Please also rest assured that our staff are trained and ready to assist to ensure it is a seamless experience for our passengers.
When packaged in this way, it means that we can look at carrying more bikes than before depending on the demand from passengers, which I’m sure you will agree is good news for the cycling community.
I hope this will help clarify the situation, and reassure you that our cycling customers continue to be important to us.
Kind regards,
Eurostar Traveller Care