I hope you don’t find yourself in my predicament, I ordered (and paid for) a set of forks almost four weeks ago but I have not recieved them yet
In the first week I recieved the wrong foks, which I sent back to them (now three weeks ago), since then nothing.
my original email informing them of their error remains unanswered
It takes many attempts to get to speak to anybody on the customer returns number and when I have actually spoken to someone all I get is a vague statement that all returns have been processed, no dates, tracking numbers ect.
We all accept that mistakes happen and that is why good supplier offers as good a service to deal with returns as the service they offer for sales. My experience is that J E James are quick to sell but their after sales service is woefully inadequete, so beware!
if anyone else has had a after sales issue with J E James add a comment; have I been particularly unlucky?