I ordered a laptop charger (from a specialist shop)
Invoice and description specifies my exact laptop
Charger arrives but is wrong one
I contact seller. They ask for details of my laptop
They respond with. We don’t do a charger of that spec’. You’ll get one here… Send yours in for a refund
All a bit of a pain but hardly the end of the world. But what do I do?
I’m tempted to dispute via paypal so i don’t go outside the time limit. Then leave negative feedback
Or do I message again to see if they can do any better like arranging collection. I know under the rules I pay for returns but I think if they are sticking to the rules it should be a dispute and negative feedback?
As ever I’m grateful for your help