The email is genuine as the message is in my eBay Inbow too. I have had a look at the performance criteria. I think I understand now. Just feel that it is a little disingenuous to show me a feedback score of 98.9% when there are problem areas. I also feel that it is a little unfair that one or two late delivery comments seem to out way the 80 plus good ones. I understand that they are attempting to protect buyers but if that is the case why have I got a headline score of very close to 100%? I'm sure only the most pedantic buyers look at detailed seller data, most looking at the headline figure. So I don't feel that they are giving customers easy to understand or access data on sellers.
Just feeling somewhat aggrieved that a few poor scores are knobbling a LOT of good scores.