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My constructive advice would be to forget about trying to go up the chain of command at CRC and focus on making sure you have a bike for your holiday. The CEO is not going to waste his or her time responding to complaints about things like this and their email address won't be publicly available, so you're going to have to deal with the normal customer relations people.
Planning a holiday on the assumption that you can have a frame delivered, build the bike in a day or two, and not have any problems is optimistic, to put it mildly. I wouldn't plan a holiday around a bike unless I had a couple of weeks to ride it and sort out any problems. The last bike I built up, the brake hoses were just a bit too short so I had to swap brakes from another bike. Stuff like that is normal so, regardless of whether the new frame gets delivered on time, you need a Plan B for if you can't get it built up in time.
Planning a holiday on the assumption that you can have a frame delivered, build the bike in a day or two, and not have any problems is optimistic, to put it mildly.
This. I just built up a bike and also think that there will be at best niggles or at worst faulty/unsuitable parts that will need a some time (minutes, hours, days or more) to sort out. Speak (nicely) to Customer Services determine what options are (refund/confirmation/alternative) and then put together 2 plans based on likely outcomes. The best way to be sure would be to go to a bricks and mortar shop and get something you can leave the shop with - that would be my own personal plan B, I suspect. Any other approach will have more uncertainty about it, and that seems to be where you are now.
If you've really waited until the week before you leave on what seems to be a cycling holiday (or at least a holiday with a reasonable amount of cycling) to sort yourself out with a bike then I do think you need to plan a little better next time.
A hope someone has told the folk crying in Paris to MTFU. How can they be upset when there's this sort of injustice in the world?
OP has gone very quiet.
I wonder why?
OP comes across as a bit of a dick.
Makes you think.....
Snowflake millennials.....
I wonder why?
On hold?
I'm not the only "dick" on here apparently!
Anyway, having gone a little further up the CRC ladder of authority I have received a ParcelFarce tracking number (not yet active) so that's me stuffed then. For all those naysayers out there, the parts are all here (correct sizes) ready for the build - will let you all know so you don't lose any sleep worrying about me 🙂
Tuesday + 48hrs = Thursday. It'll be "active" when it leaves CRC. Still not seeing a problem
My constructive advice would be to forget about trying to go up the chain of command at CRC and focus on making sure you have a bike for your holiday. The CEO is not going to waste his or her time responding to complaints about things like this and their email address won’t be publicly available, so you’re going to have to deal with the normal customer relations people.
Anyone who thinks the C-Level's are reading or answering most of their emails is in a fantasy land. Some organisations will give a slightly different feel of customer service after checking your value to them but it's still the same old people.
Just for Clarity OP - did you order this on Friday last week?
the parts are all here (correct sizes) ready for the build
Heard that one before. Then you find that you need a SFN, or a headset spacer, or a longer brake mount bolt, or some other tiny thing that you just never think about. Good luck.
Don't forget you will need a torx driver in the one size you can't get.
I just don’t get some people.
OP: your frame isn’t late yet, why are you shooting off at the world about this non-event?
You might have left things a bit late yourself though...is that what you’re really cross about?
You’re not coming across as very endearing on this thread, are you a second login for Geex?
Mike - yes, last Friday
Mike – yes, last Friday
Absolute serious question. Why didn't you pay for next day delivery? 4/5 day delivery ordered on a Friday means that the delivery should arrive with you the following Thursday / Friday.
Wow!! Sounds like it's coming on time then so no need to get all shouty about it!!
So Friday the 12th? Today is only just over one working day since the order was placed, and I'd suggest that as you now have a non active parcel force number, it'll go out tonight, at which point the reference number will be live early hours of tomorrow morning (from experience of these sort of things).
That in turn would see your frame delivered Thursday no problem.
Ordered on day 1, despatched on day 3, delivered by day 5 and still on time.
Often a drama with a part you think will fit that won’t. On my last build it was the wrong front brake disc mount where the fork had a different standard rotor size to what I thought it would have. THhe lbs didn’t have the one I need in stock so the build took a week longer to come together than planned - and I thought I’d done my homework!
I always find CRC good with deliveries - although unless it’s something big I always do their click and collect through collect+. I ordered a frame last year with just standard delivery and it arrived in a couple of days.
Also found them good with a warranty / refund when a tubeless charger tank pump died after a year and a half. Was a cheapie one and they don’t stock it anymore so within a couple of days they’d refunded me in vouchers which I thought was good service.
Cyclelife are you actually aiming on going some where on holiday with the new bike or do you mean the Easter Holidays, because you work at or go to school?
I’m not the only “dick” on here apparently!
The jury is still out on that one I reckon.
Still trying to work out why you are kicking off about something arriving late when it is, as of this moment, not yet late. Care to clarify?
Just popped into this thread due to the number of reports it's generated.
1) You ordered a frame on Friday, knowing it's a 4/5 day lead time on delivery (and having agreed to this), and are jumping up and down wanting to get on the CEO's case one working day later because it's not been dispatched yet? Seriously? Do you demand to talk to Bill Gates when your webcam doesn't work?
2) The chances of any corporate CEO handling customer complaints personally is somewhere between "slim" and "none," this is what they employ customer services teams for. Do you honestly think he or she has nothing better to do all day than deal with every trivial sales query? At best "CEO letters" might go to an Escalations team within CS, who will then address it once they've stopped laughing (and from personal experience of working extensively around Tech Support and Customer Services in several companies over the years, the more shouty you go in, the lower down the priority list your complaint is likely to go).
3) Was going on holiday a surprise? You've left it until the last minute to order the frame. That's not CRC's fault. Don't you have another bike you can use if this falls through? Any friends you could borrow one from? Does anywhere at the destination do rentals?
4) With my Moderator hat on for a moment, go easy on the aggressive responses and insults, or you'll be getting another holiday for free.
Spare a thought for the air cabin attendant who's going to have to deal with him demanding to talk to the pilot ten minutes before scheduled take-off to ask him why they're still taxiing 🙂
You lot struggling to find some work to do?
Lucky7500
Not a CRC option.
Sometimes you just know from the thread title that a thread is going to be good.
Bet whoever was talked to at CRC is having a great day taking the credit for everything working as normal.
You lot struggling to find some work to do?
To be honest, I haven't even tried 😀
The twonk is going away for Easter. Give him a break. No one could have forseen that there would be a busy period in the lead to the holiday. As a millennial he won't have worked out how to do forward planning. He didn't get one of his 23 A* GCSEs in that.
You lot struggling to find some work to do?
Nothing I do at work comes close to the importance of this thread.
You lot struggling to find some work to do?
Asks the person sending emails to CEOs demanding to know why his bike frame order isn’t progressing as fast as he’d like, whilst still being on time.
You lot struggling to find some work to do?
We've shut down for the day, it's our annual teambuilding event here in the Belfast Parcel Force depot.
Bez wins the internet for today.
I still suspect the op isn't actually going anywhere on holiday, and is on a school break....
If it's not delivered on/by Thursday its going to be delivered on Tuesday due to the Bank Holidays so no riding when of on school hols.
He could ride it to school. On Wednesday.
We’ve shut down for the day, it’s our annual teambuilding event here in the Belfast Parcel Force depot.
I think Yodel shut early for Easter too 😉
He could ride it to school. On Wednesday.
But what about the paper round he has to do before school on Tuesday?
He could ride it to school. On Wednesday
Only if he can get it built up with the correct parts
The twonk is going away for Easter
And Easter is a moving target so it does make planning a nightmare
#prayforcyclelife
#notyetgotacyclelife
I think Yodel shut early for Easter too 😉
The OP's bike is with Parcel Force, pay attention at the back 😉
The OP’s bike is with Parcel Force, pay attention at the back
Are you sure? Is he sure? Are CRC sure and, more importantly, is the CEO sure?
Only if he can get it built up with the correct parts
He’s got that all covered.
For all those naysayers out there, the parts are all here (correct sizes) ready for the build
Naysayer!
He could ride it to school. On Wednesday.
I hope he hasn't forgotten to order the stabilisers
I hope he hasn’t forgotten to order the stabilisers
Of course he hasn't. Mummy has ordered them for him, but she's fed up with this awful service from CRC so the order has gone to Wiggle.
I'm more than happy to provide the afternoon entertainment boys 😉
Bez, yep very good. 🙂
The chances of any corporate CEO handling customer complaints personally is somewhere between “slim” and “none
completely unrelated to this topic, I had problems with my broadband, and after 3 months of being messed around by BT I emailed, politely, the CEO of BT and CEO of Openreach on a Sunday. Within an hour I'd had responses from both, copying in their "senior service people" or somesuch, and it was sorted within days. So it can work. Cool story, huh!
On the other hand, if I'd emailed them within 5 minutes of placing the order and before it was supposed to be installed..probably not so much.