Problem solved: CRC are off the hook!
Our Postie arrived this morning with a Special Delivery parcel I was expecting. I told him about the other parcel I was waiting for- he mentioned there was a trolley of bigger parcels at the local sorting office which had been sitting there in a bit of a backlog. He told me to go to the sorting office with some ID and they’d be able to look and see if the parcel was in there.
I drove to Altrincham Sorting Office, queued up at the hatch and when it was my turn I explained about the parcel and how my parcel was delayed and I that our postman had suggested I come down.
The incredibly rude and unhelpful guy interrupted me, suggesting in a sarcastic manner that I wait for my postman to return from his round so he could look for my parcel as he didn’t have time! He then asked me for my address and added “I know who your postman is. I’ll be pulling him into the office when he gets back!”
It was only when he realised I wasn’t going anywhere without him looking and I began to politely explain to him (in front of the other customers) that the large ‘Customer Code of Conduct’ sign about treating staff with respect should also apply the other way that he reluctantly asked me for my address again. He disappeared into the back and hey presto was back 2 minutes later with my parcel. No apology for delay/attitude/my hassle. Unbelievable!
Now I’ve got his back up that’s probably my post sabotaged for the next 6 months. I just hope our postman doesn’t get into bother from his grumpy jobs worth manager. The way I see it our postman was aware of the backlog, my situation and offered a solution. Good on him!