Ordered a Specialized Tricross on BTW scheme from them via email. Arranged to pick it up from Rotherham store, but eventually it went to Sheffield store by mistake. Shaun tried his best for me and was very helpful, and the guys at the Sheffield store built it up last minute so I could take it there and then, despite being very busy. Lady serving in “leisure” side of Sheffield store very knowledgable, and they apologised profusely for the mistake (had offered to ship it to Rotherham but I said it didn’t matter). Loads of people picking bikes up when I was there, with loads of kit that had been recommended to them which all looked spot on for them.
So, yes, they made a mistake but sorted it out very quickly and were very helpful. I wasn’t wanting to get a bike from them after hearing some horror stories but I had no choice as they had the only 52cm left in Yorkshire. I would consider buying from them again now.