Anyone used parcel monkey?
Booked on 24hr delivery on the 3rd – this is the tracking “progress”
3rd March 2014 @ 20:09 Awaiting Collection
4th March 2014 @ 06:30 Driver is on the road
4th March 2014 @ 10:17 Collected
4th March 2014 @ 17:00 Awaiting first delivery attempt
Nothing since, no way of calling them to talk about it! **** off, Loco was due to sort my shock in the hope it would be back for my weekend Birthday ride!Posted 4 years agochakapingSubscriber
They (well, City Link) failed to turn up to collect some wheels from me yesterday.
I submitted a message via their site and they replied within an hour to rearrange collection for tomorrow.
Not ideal and I might not use them again, but could have been worse.
You already let them know about the problem yeah?Posted 4 years agosleigh62Member
I used to use them.
I sent some wheels that ended up damaged … their communication was crap and I had just a 4 day turn around to get photos of the damage from the recipient before my claim expired … I didn’t get them in time from him and ended up having to send a refund with no way of claiming back my money.
I tried several times to reason with them but despite using them many times they didn’t want to know.
So … a crap experience really and I don’t use them any more.Posted 4 years agochakapingSubscriber
Failed to collect again on my rearranged day.
Possibly City Link’s fault, although they’ve been OK previously. Maybe Parcel Monkey haven’t been paying their bill or something.
Anyway, using Parcelforce now – hopefully Parcel Monkey won’t be twattish about giving me a refund after keeping me waiting in pointlessly for two days.Posted 4 years ago
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