Bought something on Ebay last Tuesday. Seller posted Wednesday.
Received a notification it was out for delivery on Saturday. Nothing.
Received a notification is was out for delivery on Sunday. Nothing.
Received a notification is was out for delivery on Monday. Nothing.
It must be getting scanned somewhere in the system to trigger the notifications, so why is it getting multiple scans but going nowhere?
It's not even much cheaper than Royal Mail.
I think I going to pay sellers the difference not to use Evri.
IMHO they're great at what they do, but it's just that their customers aren't us, it's the retailers so their product is cheap, really cheap at scale. They offer easy returns and best of all, their reputation is so bad with their customers, customers they can absorb all the negative feedback so it never touches their customers.
It's the only logical conclusion I can reach from their continued success in business and their multi-million pound rebrand that they went to such lengths to publicise as being a rebrand, any other business with such a toxic brand would have do anything to avoid the connection with the old one, but they went right the other way with it.
It really depends on your local depot and courier. We used to have problems with the local guy delivering when one of our neighbours upset him and he refused to deliver to our track with 8 houses on it. Gave all sorts of excuses including multiple attempted delivery notices. I did the same as you suggested and checked with the seller and didn’t buy stuff if they would only use Evri. The ones since have seen great, particularly the current one.
It really depends on your local depot and courier.
This.
We have no issues with Evri deliveries here in Aviemore - it's just a pain having to go to Inverness to return stuff!
For quite some time my Evri driver was a pro enduro rider who lost his contract when CRC went bust. New driver is a mate of mine. Both seem super reliable but, even with them in place, we still get random deliveries which haven't been delivered, no proof of delivery, retailer then refunds and then package turns up a few days later. My wife just got £100 of clothing for free recently when the retailer accepted it had been lost, refunded and then delivery arrived.
It really depends on your local depot and courier.
This. Edinburgh depot and a cheery chap called Chris who's done our Evri deliveries for the past year or so. No problems. Hopefully not cursing it by typing this.
Evri seem fine where I am, can't remember them losing anything etc. the only annoyance is their Safe Place option only allows certain places from a set list and there's no "other" option where you can specify it like other couriers & Royal Mail have.
"Completely rubbish".. ain't what the 5 million reviews say 🙂
It really depends on your local depot and courier.
This many times over, plus it helps if you live somewhere that is easy to deliver to (visible house numbers, can stop right outside, short distance from road to door, someone usually at home, somewhere safe to leave if no-one in) tick all those boxes & deliveries are usually much smoother.
We occasionally tip out Evri guy seeing as he's good and it being a shit job and all that.
Because they are cheap, and good enough for merchants to keep using them. That's what happens when businesses compete on price. On the plus side, we get cheap stuff.
Alan, our local Evri chap, is great
DPD do set the standard here though. Our DPD lad takes a look through the window to check if I'm on a work call. If I am busy, he'll open the door, pop the package in the hallway and play with the dog for a few minutes. If he sees I'm free, he rings the doorbell for a chat. I'm sure one day I'll find him making himself a coffee in the kitchen.
Yep, gotta praise where its due. We moved 5 years ago and the Evri guy that covers the village we now live in is absolutely spot on - same bloke, which gives consistency, he knows where people want stuff leaving (or not), and helps out with issues where he can.
I ordered some approach shoes on Sunday (just before midday, expecting them to take a week or so to pitch up)
Evri first message Monday midday "We're expecting your parcel"
Evri second message Monday 14:30 "We've got it"
Evri third message Tues 10:26 "It's out for delivery"
Evri fourth message Tues 10:42 "We've just delivered it", and indeed they had about 2 mins before.
No complaints at all on that basis, I'll admit.
Not evrione gets the same experience, obviously.
My Evri guy is great.
Rpyal Mail on the other hand.....had a parcel delivered while I was in yesterday and the email it said it was delivered to an 'out building', I don't mind this as I have my shed as an option for if I'm not in.
In between the bins just inside the gate isn't classed as an out building to me though.....
Actually, I saw my Evri guy on the street the other day as I was going out, I knew I had a parcel comeing so went over to him. We had to walk back towards my house to be within 50m of the property before his machine would let him say he'd delivered it.
Our DPD lad takes a look through the window to check if I'm on a work call. If I am busy, he'll open the door, pop the package in the hallway and play with the dog for a few minutes. If he sees I'm free, he rings the doorbell for a chat. I'm sure one day I'll find him making himself a coffee in the kitchen.
It really depends on your local depot and courier.
People say this every single thread, but that really assumes that there are never any problems before the final mile. A really good local driver can't make up for problems with the whole network.
People say this every single thread, but that really assumes that there are never any problems before the final mile. A really good local driver can't make up for problems with the whole network.
Good point, but they do seem a lot less flakey than they used to be for losing stuff at the depot stage.
I end up using them a lot because most eBay buyers select them via Simple Delivery, and have had no issues in the last couple of years.
Good point, but they do seem a lot less flakey than they used to be for losing stuff at the depot stage.
I still find they lose a few, I haven't had *loads* of lost parcels to have an idea of if it's gotten better or worse though. They're the only courier I've ever had parcels that have been lost forever with.
I guess I feel the problem with evri isn't the final mile, or even the prior handling, but the way that they totally ignore any issues and are impossible to contact. A good driver just doesn't make up for the fundamental flaws in the company.
Yodel is just pot luck if you get it or not, although their team up with Inpost might help with that, as they're not delivering to your door.
Amamzon is also hit and miss, recently we've had stuff literally thrown over the gate, I saw him do it, but by the time I'd stopped what I was doing and got out the gate he was driving away. Also had Amamzon stuff just left out in the rain when they have to walk past an unlcoked shed to and from the door....
They're all as bad as each other. Load seem to maon about Parcelforce but they've always been great for me.
Used to be awful here but the latest driver is actually pretty good but only once it gets to her. Usually multiple notifications stating have got parcel and then often seems to sit there for a few days before it actually comes out. Similar with Royal Mail, my postie is great and if its tracked or 24/48 hours is pretty reliable. Best is either Amazon or DPD as delivery notifications are pretty accurate. For me the one I always avoid is Yodel.
Best thing I did was get a large parcel box at the end of the drive as saves them having to check if anyone is in to deliver to unless its really big
I guess I feel the problem with evri isn't the final mile, or even the prior handling, but the way that they totally ignore any issues and are impossible to contact.
I'll disagree with this. They delivered a parcel to someone else's house that then couldn't be found. Went online, they notified the retailer and had a refund sent within 24 hours. No issues at all.
I see people's complaints about evri and they often make me smile...cos you ain't seen nuffin!
We have no issues with Evri deliveries here in Aviemore - it's just a pain having to go to Inverness to return stuff!
Which annoys me! I'm (in Highland terms) just up the road but in a post code that is 'serviced' by a last mile provider. Perfectly reasonable and friendly guy but he somehow is allowed to save up parcels until he has enough for an area to make it worth his while coming out. I'm a 12 min drive from a Maccy D drive through - I'm not properly rural rural, as in two ferries and a handcart proper rural. But he only swings by our area once every 3 weeks. So by the time you add the best part of a week it takes to get from the sender to the last mile provider the average delivery time for their service is 2.5 weeks but it can get to a month easy. Amazon deliveries (that have not been farmed out to evri) are always next day however without fail.
I love a good Evri rant.
We do occasionally get a good driver but for the most part they're absolutely shite, as is the Aberdeen depot.
In that past year or so...
-School shoes from Schuh - lost (refunded)
-Gift box from Lush - lost (refunded)
-Clothes from Vinted - package burst open and clothes wet
-Mechanical keyboard from AliExpress - left at someone else's house, thankfully I retrieved it
-Small parts and tools from AliExpress - one order but split into two packages, both lost (refunded eventually)
-More parts from AliExpress - Received the "at the depot" notification then it vanished for a week. Eventually turned up after I emailed the -CEO (you just go through to their PA or someone)
-Sony Headphones from John Lewis - Left on the doorstep in the pissing rain, boxed damaged and headhphones wet. Driver literally ran off before I got to the door (saw him on the Ring camera)
-Dresser unit from eBay - left at someone else's house, thankfully they came round and told me it was there so I could pick it up
-Trousers from Dare2B - left at the same address as above but vanished before I could pick them up (refunded)
-Another gift box from Lush - received two "sorry we couldn't deliver" messages despite us being in (no sign of them even attempting deliver on the Ring, eventually turned up a week late
On the other hand, whenever I've sent anything via Evri it always gets to the recipient with no issues.
Our local evri is great, the person actually has a name and people know who they are and they do a very reliable job IME. Sometimes there are mistakes which are quickly sorted through the local town FB page (I don't think it's particularly evri mistakes, just deliveries in general).
I'll disagree with this. They delivered a parcel to someone else's house that then couldn't be found. Went online, they notified the retailer and had a refund sent within 24 hours. No issues at all.
I've had a couple of occasions in the last 6 months where they've lost parcels somewhere in the chain of delivery (before it reached the local courier), where they've said they'll totally liaise with the sender and get it sorted, and well, they just didn't. When the sender has contacted them to get the story, they've ended up in the same doom loop of auto responders. I get particularly irritated that even if you can get them to admit they've lost stuff, they absolutely refuse to update the tracking to reflect that it's lost, and it just stays as "we've got it, and we'll deliver it soon". Setting it to lost would make things loads easier with getting refunds.
I’m currently experiencing Evri woes. They have lost / stolen a parcel of mine. Fair enough it happens, what is really boiling my piss however is after a couple of weeks they claimed to have found my parcel and it will be with me that day… 10 days later after no further updates they said they tried to deliver it, and now it’s on its way back to the vendor. The delivery address is there delivery lockers!
clearly they never found my parcel, but insist on playing this charade
hrumph
Why are Evri just completely rubbish?
In general? Because they undercut other providers when tendering and then can't quite perform the service to the level that lets them make the margin they want. Of course the decent thing to do in those circumstances would be to take a loss and do it right. But...
The way to 'hurt' them is to escalate, repeatedly to the retailer that uses them. If a major retailer, they might eventually drop them if it harms their margin/reputation too. But they'll have priced this in too - to an extent. But going back to Evri/Yodel/Whoever is not going to do any good. Their customer service systems are deliberately slow, cumbersome and clunky - put off potential claimants = see no evil, hear no evil.
Having said all that, Evri around our way don't seem too bad. Yodel, on the other hand, are dreadful.
That is, if they are still called those names - every so often the accumulated bad press is judged to be too much - so they change name. It doesn't fool everybody, but it fools enough people to meet the business model.
Well they are going to attempt a delivery between 3&5 this afternoon.
Maybe 4th time lucky?
Well they have finally managed it.
7 days.
It really depends on your local depot and courier.People say this every single thread, but that really assumes that there are never any problems before the final mile. A really good local driver can't make up for problems with the whole network.
Evri the company is awful because they're one of the most rapacious, aggressive, race-to-the-bottom companies in the whole gig economy.
The individual drivers can be great but they're just put under unbearable pressure and asked to do the impossible.
There's a reason that pretty much every delivery I do is either DHL to their locker (I live in Germany, and I have about 5 I can pick from), or to an Amazon locker.
To the door, DHL are usually not bad, and someone in the building will accept all the parcels for everyone.
Amazon just dump the lot in a place visible from the street in a city centre with an unlocked door and do a runner, and set them all to "received by recipient".
Amazon have also managed an "address could not be found", for one of their lockers. To be fair, they are brown, so camoflaged at night, unlike DHL whose lockers are yellow.
Worst is if I get a delivery from UK handed off to a German Evri equivalent. Who know what will happen. Half ended up back at the sender cos the import duty wasn't paid (thanks Brexshit), before I was even aware a parcel was due to arrive!
A new thing I have is the tracking either shows it sat in the local depot for days or I get an email saying item delivered, but when you look at the tracking it is 'Out for delivery'. It then might turn up 2 days later. This is Evri and Yodel BTW.
DHL (or is it DPD) send a text with the time slot and nothing happens. Next day another time slot and nothing happens. After any number of random time slots the item might appear, or more likely delivered to the wrong address. If I didn't have a very nice neighbours (and there are only 3 properties here) then I would be screwed.
And don't get me started on eBay and their 'proof of receipt' from Royal Mail. £16 I never recovered.
Its a postcode lottery!
Our local guy is the nuts. No complaints at all.
The previous guy however, got nicked for theft of packages.
A few years ago I was involved in doing some IT stuff for various Evri depots that were being constructed. They put them up pretty quickly and in operation they were quite impressive but I can see how even a minor glitch could impact delivery of thousands of parcels. They were quite a demanding customer in terms of expecting things to be done at the drop of a hat so I was glad when they moved their business from my then employer.
Well they have finally managed it.
7 days.
Luxury! Literally in what must be way north of 200 Evri deliveries have I ever had anything delivered anything like as swiftly. As I said previously, some of you don't appreciate how lucky you are!
Evri the company is awful because they're one of the most rapacious, aggressive, race-to-the-bottom companies in the whole gig economy.
The individual drivers can be great but they're just put under unbearable pressure and asked to do the impossible.
This a million times over.
Evri, DPD, and the other couriers who deliver to me, including the Post Office, I have to say are very good these days. I get a notification when something’s on its way, then I can follow the tracking map.
My Evri lady is great. She broke down outside once and I made her a cup of tea.
My Evri lady is great. She broke down outside once and I made her a cup of tea.
I imagine its the least you could do after verbally berating her for poor service and lost deliveries
Sent an item last Wednesday. Tracking says that they tried to deliver it to a business premises at 7pm on Saturday, and now they appear to have lost it. Pricks.
17 days to deliver a jiffy bag 110 miles away from me in October - I could have walked there & picked it up in less time.
Another tracking farce.
Got an email that my item is out for delivery, Ebay shows item out for delivery, if I got to the Evri tracking page it shows, item still at local depot.
Show I can expect 3 or 4 more days of emails saying item out for delivery.
Supplier sent item via evri, all fine till gets to delivery depot 15 miles away. Evri numpties decide it's too big to deliver!! From unboxing vids it's probably 600 mm square. They have sent it back to supplier and that's taken them 5 days...Evri app doesn't work either...
I think Evri is owned by Jeff Bezos and deliberately run as shit as possible to just push people to using Amazon instead.
Tax evasion and cock rockets aside - the Amazon collection boxes are great.
The individual drivers can be great but they're just put under unbearable pressure and asked to do the impossible.
This.
Evri the company is awful because they're one of the most rapacious, aggressive, race-to-the-bottom companies in the whole gig economy.
The individual drivers can be great but they're just put under unbearable pressure and asked to do the impossible.
and that gives them an excuse to blatantly lie ?
Saying a parcel has been delivered, when it hasn’t ( for the second time this week I might add).
‘The wife was out in the front garden for an hour either time of stated delivery, so they didn’t even attempt to deliver.
Then you have a stressful time trying to convince the vendor your parcel has not been delivered. It’s your word against Evri at this point.
Not at all and really annoying to have to deal with and a waste of peoples time.
Though,
The individual drivers can be great
still applies and is our typical experience with Evri, DPD, Amazon, DHL and best of all Royal Mail.
Now on the 4th "out for delivery" notice.
They managed it on the 4th attempt last time, although if they do it will be 6 days rather than 7.
I think Jeff Bezos owns Evri and deliberately runs the delivery side as poor as possible just so people use Amazon instead.
I did notice an Evri locker box thing this morning has appeared next to my regular Amazon locker so that might be an option going forward.
Tipped our Evri guy again yesterday, he does a great job 👍
All I can say is that people slagging evri probably haven't had much to do with yodel, now they are disastrous. Simply both do the job ridiculously cheaply and that has consequences. Better couriers are available but most people don't want to pay, evri is a conscious decision to use the lowest bidder.
My volumes are down now but I used to post 500 or so items a year and evri lost or damaged maybe 1 or 2, that's really not bad. TONS of stuff was delayed a day, some a bit longer. And most importantly I got an easy refund for every single lost item. They make you jump through one annoying hoop where they pretend they're looking in a warehouse (of course they're not) and that step introduces a wee bit of repitition and delay, but that's all. They literally just go "lost parcel? Yeah that's a thing we do" and pay out. Royal Mail and DHL are terrible for this ime.
I switched to Yodel and posted about 50 parcels as an experiment and not a single one arrived on time. That sounds made up, I promise it's not, every item was 1 or more days late and 2 were lost or misdelivered.(one made it to the recipient because a person living streets away hand delivered it) And the claim for the lost one was a bollocks. All to save like 10p per item. So I went back to evri.
Needless to say, get the insurance, if you underinsure with any courier and it goes wrong then you don't get to complain about it, that was your decision and it screwed you. Oh you may have some legal rights, if they failed to meet basic expectations or damage it through gross negligence so you may be able to struggle to some sort of win but it's still your stupid decision and not worth saving a couple of quid.
Oh bonus for Evri, if you book direct with them and post an overweight or oversized item then unless it's spectacularly over, they'll deliver it and then bill you. Just don't pay it, you will never hear from them again. I must have hundreds of pounds worth of these that they just invoiced then wrote it off. Some were false for sure, which gives me a little moral highground for ignoring all the ones that were totally my fault)
Warning, this has also been the case with ebay Simple Postage with evri, but I think that's in the process of changing, I just got a warning saying "this one was overweight but you don't have to pay this time". Ebay can obviously hit your ebay balances or payouts so they have an easy way to enforce payment.)
At least Evri are delivering, A parcel with Royal Mail was sent 2 weeks ago and it's been sitting in the sorting office awaiting delivery since. Apparently there is a major staff shortage. locally.
Just googled the pay rate, £13.06 I guess that is why shortages.
At least Evri are delivering, A parcel with Royal Mail was sent 2 weeks ago and it's been sitting in the sorting office awaiting delivery since. Apparently there is a major staff shortage. locally.
Just googled the pay rate, £13.06 I guess that is why shortages.
Whereas I had a frame delivered last week by royal mail, picked up from the sellers doorstep in Ellesmere at lunchtime, delivered toe in Nottingham at 0930 next morning. Can't fault that for £11!
Also. RM are starting to rollout red "inpost" style collection lockers. Looks like they're finally using their existing network to take on the big parcel delivery firms. Just need to persuade the government to get rid of second class postage!
Oh and for a laugh, search for the "my Hermes divide by zero" thread to see how bad they were under their old trading name!
All I can say is that people slagging evri probably haven't had much to do with yodel,
I had the joy of going to your local Yodel sorting office once - I was having something delivered to site in Leith and it kept showing as out for delivery until around 10pm when it would switch to 'we tried and you were out' after 3 nights of unplanned and expensive hotel accommodation waiting for it so I could complete the job and leave I called the sorting office and told them not to send it out, hold it and I'll come and get it.
Arrived half an hour before the office opened and there were already 10 other people waiting in the car park. It became apparent that they'd only let 2 people at a time come onto the site at one time - not through the door into the reception - but onto the site as a whole from the carpark - so we spent the morning standing next to an intercom in the snow wondering why the first two people to go in hadn't come back out yet.
When I finally go in this was the drill - you provide them with the tracking number and delivery address much as you'd expect - then they ask you, and I kid you not, 'what does the parcel look like'. As in - what does the thing you haven't seen look like. They would then ignore the tracking number, jot down what you thought the parcel looked like on a post-it note and then go wandering around the depot to see if any of the thousands of parcels looked like what you said the parcel you were expecting might look like.
things actually went downhill from there.
We've just had fun and games with Parcel Farce – we used Express 24 hours for a large high value item for delivery yesterday. It was collected, and the recipient got a message to tell them a delivery window. Of course, PF attempted delivery outside of the window and it wasn't received. Last night I went on to the portal and saw a message saying delivery would be attempted today. This morning, I logged on to check that everything was okay and the message had been changed to say I had to manually re-arrange the delivery, so I did it for tomorrow. It then gave me an option of selecting a Post Office it could be collected from if they couldn't make the delivery (which I thought was useful). Of course, this over-rode the delivery instruction and the recipient was told they had to collect it. Of course I couldn't over-ride this instruction to go back to the delivery they wanted (due to it being a big and bulky item). We smoothed things over with the recipient and they were okay about it, but they were clearly still a bit pissed off.
Then it was delivered today anyway. 😂
My normal local guy is awesome, but he’s off this week, so we have a replacement driver. Two parcels, both from eBay, both using eBay’s delivery system. One was delivered to us at 13:30. The other was delivered to a neighbour at 15:31… from the photos of delivery (both taken at the end of each driveway -and clearly showing the same set of feet and not a house in sight) it’s the same guy. WTF?!?
Our usual evri driver is great. The Christmas temp however, isn't. 2 deliveries left outside in the pissing rain, and didn't ring the bell, just tossed and scarpered. Good stuff!
Back to our usual driver, Wellington. He's brilliant, always goes in the porch, hidden under coats if needed. He also sticks them round the back in our log store, if the porch is locked.
So, after nearly 2 weeks of chasing they have told me that the parcel was actually delivered to a business premises at 8pm on a Saturday evening. Unfortunately I have no way of checking this as the item in question was unsolicited and just sent to a generic address. This isn't as dodgy as it sounds!
Anyone sent something back to Richardson Cycles via Evri - found it on our drive this morning - a bit damp - I haven't opened it.
Mr Drop-it, Hide-it, Lose-it (DHL) recently delivered one of my parcels to a house round the corner that's been empty since the beginning of the year when it was gutted by a fire. I recognised the smoky front door in their delivery photo and managed to retrieve the parcel, I can only assume that he's short sighted..............
Just need to persuade the government to get rid of second class postage!
Just need to persuade the government to get rid of first class postage. You're paying a premium for... what exactly?
I've recently had a parcel delivered by Evri. Well, their system said it had been delivered, but there was no sign of it at my house. Turns out they didn't take a photo of the actual place they delivered it to, so it will forever remain a mystery. Luckily ebay are refunding me.
Despite my positive comments above re our local drivers with "Evri, DPD, Amazon, DHL and best of all Royal Mail" I'm enjoying a bit of humble pie courtesy of DHL.
Ordered some wine on the back of the Laithwaite wine PSA and booked a named day, Thursday, delivery as we were away Friday. DHL emailed to say they were delivering on Friday, using their links rebooked to Sunday, never arrived, rebooked for Monday, never arrived. Rebooked for delivery at a DHL local drop off, DHL email to say it will be there on the Wednesday but no more emails and DHL website just stated at depot/rescheduled or similar.
Separately a different item was delivered to me by DHL on the Wednesday.
Chased Laithwaites with 3 calls to find on the 3rd there had been an incident at the depot involving the box of wine!
🍷 🥳 🎉 🍷
TBF to Laithwaite, they resent another box of wine which did arrive 2 days later with DHL.
Hmmm, more pie, different flavour. After writing the above post I thought I'd just check on the progress of my Garmin delivery on the UPS website ..
"All merchandise is missing and the empty carton was discarded. UPS will notify the sender."
Rang Garmin and they were as unaware as I was.
^ to which Garmin's response was to resend another new device pretty promptly. Which I did receive.
I love a good Evri rant.
We do occasionally get a good driver but for the most part they're absolutely shite, as is the Aberdeen depot.
In that past year or so...
-School shoes from Schuh - lost (refunded)
-Gift box from Lush - lost (refunded)
-Clothes from Vinted - package burst open and clothes wet
-Mechanical keyboard from AliExpress - left at someone else's house, thankfully I retrieved it
-Small parts and tools from AliExpress - one order but split into two packages, both lost (refunded eventually)
-More parts from AliExpress - Received the "at the depot" notification then it vanished for a week. Eventually turned up after I emailed the -CEO (you just go through to their PA or someone)
-Sony Headphones from John Lewis - Left on the doorstep in the pissing rain, boxed damaged and headhphones wet. Driver literally ran off before I got to the door (saw him on the Ring camera)
-Dresser unit from eBay - left at someone else's house, thankfully they came round and told me it was there so I could pick it up
-Trousers from Dare2B - left at the same address as above but vanished before I could pick them up (refunded)
-Another gift box from Lush - received two "sorry we couldn't deliver" messages despite us being in (no sign of them even attempting deliver on the Ring, eventually turned up a week lateOn the other hand, whenever I've sent anything via Evri it always gets to the recipient with no issues.
Another one to add to my list...
They've just lost a replacement package for the one they lost last week. I feel bad for the eBay seller.
Absolute shitshow of a company.
We are lucky here, the lovely Leanne is great and seems to have a decent depot behind her. Bought a saddle off ebay late Friday, was delivered this morning.
^^ that is ridiculous by any standard.
Just to add to this, my parcel (ebay cheap guitar pedal ) has just been lost by Evri. No reply from seller - not that I'm massively bothered as I'm sure I'll get refunded eventually but its going to cost them all the profit on that item.
My point really is that at work I deal with couriers every day as I'm in retail and no other carrier is anywhere remotely as bad. DX, parcelforce, RM and DHL - we use them all as both client and end user. However we would never use Evri as a client - just not worth our profit margin.
This made me smile. On the receipt for a delivery I've just received: "If your package appears tampered with, incomplete, or as though it has endured a mild skirmish, kindly inform us via [address]."
Waiting on an ebay parcel that should have arrived Friday - tracking said the courier couldn't find the house, we need you to take action. Provided details via their web chat. Nothing since.
ebay message from seller informing me "They couldn’t locate you based upon what’s saying on the text so please sort this out."
Wait... what?
If it’s any comfort to anyone on here, DHL has failed four days running to find my house.
The location photo the driver put up was on a completely different street, and a different DHL driver managed to find it with a different parcel yesterday.
Why does DHL need two mutually incompatible tracking apps, incidentally?
If it helps you feel better or you need more support there's a while subreddit in Reddit about Evri....
https://www.reddit.com/r/Evri/s/7Tz9zavZk7