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I’ve used a well known and trusted bike retailer for years with no problems. An order I put in on Monday has just been delivered to my previous address, despite me living here for 3 years and having had loads of stuff sent here from them in that time. I also used Apple Pay, which uses this address as my billing address.
Ive emailed the retailer to ask them to sort it as I assume the issue is at their end. Am still awaiting a reply so won’t say who it is - mistakes do happen and the proof in the pudding will be how they deal with it.
My question is for any nerds who might know what sort of problem might cause something like this? What could cause their system to default to an out of date address (including clearing the billing to the wrong address)?
Alpkit did it to me once. Invoice and everything was correct.
Old address will just one keyboards slip away whne printing would be my guess.
Apple Pay is the likely suspect, I've been caught out before filling in the correct address only for it to default to whatever ApplePay was feeling at the time.
Depends on the ecommerce platform, but they might not see the billing address details from Apple Pay (just "paid by Apple Pay"). As joshvegas said, just a slip when packing it.
Apple Pay is the likely suspect, I've been caught out before filling in the correct address only for it to default to whatever ApplePay was feeling at the time.
I had this happen to me - I'd used Apple Pay for months at the new address and then one day it reverted back to the old address for some reason. I always double check addresses!
The weird thing is that neither the order confirmation email nor the dispatch notice have an address on them so I'm not sure how I was supposed to know where they were sending my stuff.
I had this when I'd accidentally clicked through and used PayPal, it defaulted to my work address which I had left a few months before.