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I've got a bag that is advertised as having a lifetime warranty. It's probably two years old and the zip's failed.
They are asking me for proof of purchase. I am not quite sure why - it's clearly one of their bags, and I clearly bought it since I am in posession of it.
Are they within their rights to insist on proof of purchase? I don't know about anyone else but I don't hold onto receipts for every small item I purchase over the years.
Maybe to prove you are the original owner?
It might only be a lifetime warranty for the first owner...
Edit: What he said ^
hmm.. 2 years for a £50 bag..
I had this with Halfords, snapped a 6mm hex. Went in and they asked for the receipt, which I never had. I huffed a bit and they let me off.
Molgrips- will you have an old bank statement to show proof of purchase?
Theoretically, yes.. I can't really remember when I bought it though. I'm pretty sure it was at a currys/PC world though so I could try asking them.
I had this with Halfords, snapped a 6mm hex. Went in and they asked for the receipt, which I never had. I huffed a bit and they let me off.
my mate; so annoyed at this bought a new set - got a warranty replacement on the broken set with the second receipt then returned one set.