Train Delay pay - any rail company employees out there?

Train running, formations, etc etc are primarily in 2 systems that Network Rail use / manage for the entire  GB mainline network 

- TOPS

-TRUST

You can get their background on Wiki.

Both eleconic systems that are old, but also (maybe BECAUSE they are old) pretty reliable / robust.

So yes, fully automated and electronic.

TRUST takes inputs from a variety of things, particularly signalling ssystes.

The questions I'd have firstly are

- where from and to ?

- When (day, time)

- which operator.

- how late precisely do you think it was and why ? (Eg where did you get your timings / due time from etc ?   Was it precisely 30, or 47, or 29.99 ? 

Where I suspect there could be discrepancy *could* be things like 

- where did you take your 'due' time from ? Eg TOC's timetable? National Rail ? Train line? Other ? Some are not always right.

- was it a station or route where there's a different arrival and departure stated (could account for a 1 or 2 mins difference).

Also *possibly* the operator are using the 'working time table' vs you seeing some other timetable variant.  Occasionally there's aome differences (I'm not sure which they are required by law to use - the WTT or the passenger one).

The place I tend to go to for what's really happening is 'Real Time Trains' online - which accesses a variety of sources including into TRUST and TOPS. I Can follow the progress of trains on that and all the timing locations , not just station stops. And can see freight train movements on it too, if that's your bag !

(I  don't work for a train operator, or Network Rail, but am in the rail industry, and ex-British Rail pre privatisation, but have a bit of a clue how some stuff works !).

Many thanks, I will follow up on those and maybe PM you? Not today though (on a train - ABD to KGX, slow wi fi)

14.00 from KGX to final stop ABD on 23rd June LNER s

Arrived at 21.44, should have been 21.13 from Trainline ticket so I am claiming 31 minutes 

LNER claim 18 minutes so no refund 

30 minutes delay given on the day from " recenttraintimes" website 

Unfortunately your recommended "real train times" only seems to go back 7 days

Probably easier for me to look into this on a laptop when home. Thanks again 

Sounds like LNER are wrong to me.

There sometimes used to be some time put into the last stop so that there was some 'make up time' in the passenger timetable (in the days when the train punctuality was based on the final destination, rather than each station's lateness).  Ie some fat in there to allow the train to 'appear' to be less late (publish the final destination arrival time deliberately later than they expected to get to the station).  But that doesn't seen the case here.  

Id defo question / dispute it with LNER. 

As I'm a cynic, if the train I've paid for is late, I take a photo through the window of the station name board the moment we stop, to have a date/time stamped photo as evidence for any subsequent argument, as to when we actually arrived. 

Have just pmd you Robertajobb.and many thanks for your previous replies here.                                                                                                                                                                                                                                                     In case anyone else is interested I have looked at the LNER delay pay timings for my train , that LNER does say was 30 minutes late at Stonehaven, but only 18 minutes late at Aberdeen that is the final stop.                                                                                                                                                                                                                                    That is 12 minutes catch up on a normal scheduled 21 minute journey, so must claim that we were travelling around twice the normal speed ?                                                                                                                                                                                                                                                                                                                                            There is historic train time open source / TRUST data available at the "recenttraintimes" website that shows sometimes trains have caught up 2 or 3 minutes on this final leg of the journey, but never 12 minutes.                                                                                                                                                                                                                                   I have challenged the LNER delay pay times for my train into Aberdeen and don't want to think that they are somehow "cooking the books" to avoid paying out ?

As a sometimes Train commuter I always use Recenttraintimes.co.uk which can show historical train times. I don't have robertajobb's expertise, but the times on it have been helpful for some of my delay repay claims.

Don't know if below link will work but a search on your train showed exactly 30 mins delay.

https://recenttraintimes.co.uk/Home/Search?Op=Srch&Fr=London+Kings+Cross+%28KGX%29&To=Aberdeen+%28ABD%29&TimTyp=A&TimDay=8p&Days=Wk&TimPer=4w&dtFr=&dtTo=&ShwTim=AvAr&MxArCl=14&TOC=All&ArrSta=5&MetAvg=Mea&MetSpr=RT&MxScDu=&MxSvAg=&MnScCt=

Yes, that is the one that I have used. Very useful as I could see a lot of recent historical times on that route and they have never made up 12 minutes. It also confirms the disparity between actual arrival time for my train and that claimed on the lner delay repay website