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My ongoing intermittent issiue with PlusNet is on hold at the moment due to building works negating the point of the next thing to try (new span from telegraph pole etc) and when I asked if they could send me a better router to try and rule that out they said no other options but will send me a cheque for £40 to buy one for myself since "you can get a decent one for that sort of money". Now, I am quite sure you can spend a lot more on a "decent one" for home use, but does anyone have any suggestions/recommendations that might fit the bill for £40 or thererabouts? If not I'll just pocket the £40 as compensation and be done with it! I have already had a direct replacement for the stock PlusNet one and it made no difference.
It's on a BT line, fibre broadband if that is the correct terminology. Basically to replace this one...
...thanks!
Also interested in this as our plusnet is about to expire and often on our phones WiFi won't load pages but 4g will.
£40 Best of luck....
https://techdipper.com/2019/07/22/asus-rt-ac53-ac750-dual-band-wifi-router-review-a-budget-hit/
This looks like a good option at just over £40 on Amazon
When one of my parents had the same problem with Plusnet I installed at TP Link AC1600 router and it pretty much solved the problem.
Plusnet’s list of “compatible” routers is based on the chipset in the router - I can’t remember which one it is but one of the chipsets works much better on lines that have a lot of “noise”’on them.
is it the router or the wifi that's the issue? my plusnet router was pretty rubbish, wifi dropouts and frequent internet reconnects. I replaced it with a BT HomeHub off ebay for cheap. Stable connection and OK wifi. Upgraded wifi with a Tenda Mesh setup that works pretty well now.
Interesting you mention the BT HomeHub, is it the BT SmartHub 6 by any chance? I've seen some discussion on PlusNet fora about that and was thinking about taking a punt on a £15 one off the 'bay. It is hard to say what the issue is, on the SIX visits from BT they say that there's no issue with their tests when they bypass the router, but the router resets/reboots (have to be careful how I describe it, I got into trouble for not being specific enough before 🙂 ) several times a day. If the BT solution is a viable one I might try that first, but just felt like replacing like for like in a way.
Update. Bought and setup one of these: https://www.amazon.co.uk/gp/product/B06XW26XZ3/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1
So far so good...
Good choice, that's the router I have and it's been faultless for years (was £120 when I bought it back in 2017 I think)
Nearly three days uninterrupted uptime now, versus multiple resets/reboots every damn day. I wish I'd done this sooner, and saved the 5 or 6 (I lost count) visits from BT Openreach. Equally, mildly cross with PlusNet for persisting with the BT route when they were basically saying there was no problem on their infrastructure. You live and learn.
Interesting. I've just upgraded to plusnet fibre, about 5 vweeks back. for the first 3 weeks, my VPN connection to work would just drop out randomly. I got our IT support guys to sort me out with an SSH tunnel, only for the issue to happen again - and then internet dropped out when I wasn;t even connect to work, showing it was actually the WIRED connection to the home PC which was dropping out
I was about to say that having nbeen away for two weeks it hasn;t happened this week, then it happened.
grrr
Those plusnet routers have a known issue with 5Ghz wireless
https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/td-p/1696363
Just to add I also solved my PlusNet issues (drop-outs and random slow downs) by using a TP Link router. Think I went for a slightly fancier Archer VR2800, but since then I have had next to no problems. I now also enjoy rock-solid reliability in the garage on Zwift, where previously it struggled to even connect to the internet, let alone reliably (tried 2.4 and 5ghz).
We had one of these as a 2nd router in our old house (we had a network cable run externally to the top of the house hard wiring to the BT router):
https://www.amazon.co.uk/Tenda-AC15-AC1900-Wireless-Gigabit/dp/B0143HBZMW
It was better than the BT one and it was a great solution to poor coverage in a big house. Only drawback is you have 2x networks and you have to connect to the strongest one in any room - fine for anything you dont walk around wityh. Not using it now as we have the 2 router system with BT in the new house.
I replaced my frankly terrible PlusNet router which kept dropping out as you described and was terrible unless you were on the same floor in the house. Got a BT Smarthub 2 off eBay and a disc and it’s been faultless since. Like you I wish I’d done it sooner.
I would get a better one which has wifi and options to add more devices etc.
Currently I got a Draytek which is legend but over £500!
That TP-link looks OK
@tuboflard - funny thing is though, until about March of this year it was pretty much behaving itself, so it did feel like "something" had gone awry so the BT visits seemed justified. But something was just not adding up, it's that I didn't call out PlusNet on the router sooner, but it's hard to have the same level of clarity as hindsight while you're in the middle of it!
