Not sure on this one as its not happened before. I'm with Orange and have i think 6 months or so to go on my phone contract , i got a text yesterday saying that my bills will go up 4.5% . Now if i am tied into a contract with them surely my contract is in stone and stays on the terms to which i took it out originally?
Or am i wrong and they can do that but i still have to honour my side of the contract???
just saw his for my son's contract - I can't see how they can do this but I'm not holding my breath to get anything out of customer services!
A while ago, Orange changed the price of international calling in a way which breached their contract, so loads of people left.
I doubt they'd make the same mistake twice. I seem to recall there being a bit in the contract thay says thee are allowed to chnage the price, within certain limits, so long as they give you enough notice.
It has happened before.. and I got the same text message.
As I remember it you can ring then up and tell them due to there contractual breach you're leaving with no peneltys. More than likely you'll end up on a much better phone and contract.
Might be worth a look on moneysaving expert
depends - a lot of phone contracts now have clauses saying the cost can go up by up to x% in them - if yours had said clause (hope you read it thoughoughly (sp) before signing) then nothing you can do
It's well within their rights, do a search it's all over the internet at the moment.
Yep, we had the text too. Apparently in the terms and conditions they can raise the price by up to the rate of inflation once in any 12 month period without you having the right to cancel. So this current price increase is 4.34% with inflation at 5.4% (works out just over £1 a month for us each), they did say they're sorry to say that they had to do it because as we probably know, inflation is at a 20 year high which is having a significant impact on businesses and households alike. They must be struggling then, eh? Profits in excess of £300m a quarter or something. Maybe they want to pay their workers more or start a company pension or something.
Though it's in T&Cs, they still may not be able to do it without giving a right to cancel.
I'll definitely bear that in mind when the contract period comes to an end.
Check the monesy saving expert site, there is a lot of discussion regarding this issue, it gives some advice on what to do.
Luckily my orange contract runs out in 2 weeks and I'll be calling them to say I'm leaving. Not been too impressed with orange recently and their prices seem on the high side.
Vodafone did exactly the same thing - but they rounded charges up to make the numbers easier to add up (not kidding, that was the reason they gave).
They wouldn't do it if there was the slightest chance you'd have the right to cancel your contract mid-term.
They wouldn't do it if there was the slightest chance you'd have the right to cancel your contract mid-term.
You just need to remember to terminate the contract at the end of the lock in period, so they understand it's not on.