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Fabulous result. Well done.
And dump Windows,- go to Linux.
THE FULL £10,000 IS TO BE REFUNDED BY MIDNIGHT!!!
Get in. Well done.
Maybe I'll splurge on a new laptop!!
Surely worth a Premier sub for 12 months... (-:
I was reading this thread with a horrible sinking feeling yesterday evening but am so happy for you that the bank have come good for you in the end. What a relief!!!
Great news well played.
Just reading through this; glad to hear you're sorted..
Out of interest my cousin's wife has a business, and her business partner got similarly scammed for a very large sum of their money (several times your figure...). Their bank refunded them as they had not followed their own verification practice before letting the cash go out to the scammers...
I love a story with a happy ending 🙂 looks like you'll be celebrating in the Alps.
Superb news
Delighted for you Tom, that's great news.
With respect to...
I will 100% be pushing forward with the criminal complaint
...then once you've been refunded , you're no longer the victim, the bank is, since they're the one £10,000 out of pocket. Whether they want it investigated is down to them. Which is a bit crap I think, as it seems they frequently would rather take the hit than have the culprits caught.
Fantastic news. Your composure up to this point (stop crying!) has been something to behold.
Now you can afford at least three beers in an Alpine resort. 🙂
Great news!
Both myself and the wife bank with the Co-op
and my wife's account was hacked a few weeks ago, albeit for a lot less than yours.
They refunded the money immediately after a few questions, but they did state that the hackers knew every bit of her security information and it looked to all intents and purposes as though the transaction was undertaken by herself.
Off the back of that I googled Co-op bank and the top hit was an advert on Google which took you to a very convincing website which looked like the banks own login page. I gave them a call and reported it.
Currently running a full scan on my own laptop off the back of this thread!
Brilliant news, glad it's sorted!
Phew... well done Tom and all the best going forward
I is happy for you 🙂
Brilliant news. I've alerted friends and family to this issue so hopefully it'll help them not to fall for the same scam.
Surely worth a Premier sub for 12 months... (-:
LOL 😆
Yay. So pleased to hear it. 🙂
Happy for you, Tom.
Going back to how it was done, and finding the overlay link that jon_n posted quite convincing, you posted
went from:
http://www.co-operativebank.co.uk to
bank.co-operativebank.co.uk
Is it correct that the second link has no http:// - because if it was the real page, it should have had https:// - the s meaning it's encrypted. My guess is that it's hard to show a dummy https:// page, or to get you to type onto what appears to be one. Maybe another clue to watch for?
Thats great news. Well done CoOp, and well done OP for getting it sorted.
The bank probably are very familiar with this type of thing and have no need for the laptop.
I once was super hungover and decided to format a computer. Straight after the format, completely fresh, I went to Google to download chrome. I searched for "Chrome download" and hit the first link. The website looked a little weird - like it hadn't loaded some CSS properly - but in my hungover state I glanced over it. I hit download & install Chrome.
Next thing I know, my freshly formatted PC was packed full of junkware. Toolbars, search helpers, other useless crap. I was so mad with myself. I work in software development, I'm supposed to be good at computers.
I also felt betrayed by Google. How was the first result to their own product junkware? I still have absolutely no idea how that was possible. Maybe I mis-spelt "download chrome" (totally possible in my state) and that was the top result.
POINT IS it happens, and it can happen to everyone. One slip and you've got all your desktop shortcuts replaced with pictures of genitals.
It was quicker to format the drive again then bother trying to remove everything. What a morning.
That's great news TomB - I'm relieved and it wasn't my money so can't imagine how you;re feeling.
I bank with Smile so the ease with which this happened has left me wonderign if I could get caught too.
Google will put any old tat #1 if you pay them, can be hard to spot the way they mix ads with search, not to mention the occasions scammers fool natural search (often by hacking a legit site first) there's lots of cases just google it... oh wait...
OP mentioned this is the path he took to coop link, for banking it's better to type the address in. Don't trust a robot!
Fantastic news. I had no advice to offer but was watching the thread with fingers crossed.
Oh, wow. Really pleased for you Tom. Amazing what a nudge to the big boss can do. I had a similar experience with an insurance company - CEO emailed... next thing "Hello sir" sorted.
Now switch bank to Lloyds and only bank using the phone app... Fingerprint ident! 😆
Great news, OP. I hope you enjoy a lovely relaxing weekend.
As a bit of an update, received an email from action fraud yesterday (the organisation that you report online fraud to) whom basically said that there were no leads to follow etc, so the case won't even be passed onto the police!
In other news, I had an offer accepted on a house and am in the process of that going through currently. Cheers again for all the good wishes at the time.
Watch out for the fake solicitor's account bank transfer scam!
Just curious.... So lesson here is use a Macbook and Safari to do the online banking rather than windows and Chrome?
Obvious troll is obvious.
Reading back I can see why you'd sat that Cougar. I'm not a troll, never have been never will be- Go over my post history. I'd asked as we have both Mac and Windows in the house and the MAC OS is a version of Linux? Someone posted previously that we should 'use Linux' hence my post. I don't want to start any sort of MAC vs PC debate but would like to know what is better for my online banking.
Mia culpa, I completely misunderstood your intentions. "Use a Mac" (and "Use Linux" for that matter) is a popular battle cry every time someone mentions PCs / Windows, I thought that's where you were coming from. Please accept my apologies.
I'll give you a proper answer presently, but it's not a one-liner answer and I have to leave here in a minute.
Thanks Cougar, I've seen loads of PC vs Mac threads in the past but didn't want to turn this into one.
I'll start
[url= http://www.cvedetails.com/top-50-products.php?year=2016 ]Common Vulnerabilities and Exposures[/url]
but, the raw data may lead you astray and Mikko explains why here:
[url=
Mac's more secure than Windows?[/url]
So, right.
There are two separate issues here with regards to "security" and we never really got to the root cause of what happened in the OP's case (though it was a month ago and I've not read back so I'm a little hazy). Let's deal with them separately.
The first is that the OP fell victim to a "phishing" website. For some reason he ended up at a website which looked like his bank's, but wasn't. The potential cause of this isn't clear but it seems like the most likely option (and without looking up figures would I guess it's the most common cause by rather a long way, following links in dodgy emails and the like). In this case, your platform is irrelevant, you're already in the wrong place and the threat is external, outside of your control. You could be on a PC, a Mac, a phone, or an Internet-connected Commodore 64, a malicious website is a malicious website.
The second is that he fell victim of some form of malware, a local infection. I don't believe that this was a cause in the OP's case as we scanned his PC and it came back clean. Here though, platform [i]is[/i] important, the vast majority of malware targets Windows (though not for the reasons most people think). If your primary concern is malware then yes, a Mac or a Linux install would be one way to mitigate that threat (mostly but not entirely). But there are other options here around safe computing practices, and that's probably a longer post for a later time.
though not for the reasons most people think)
[img] 
[/img]
though not for the reasons most people think)
As the diagram demonstrates, writing an exploit for a given vulnerability is more cost effective for a windows version (the ROI will be higher), because of the larger installed based, despite there being a greater number of vulnerabilities in, for instance, LINUX.
That's one ugly-ass graph, but yes, that's exactly the reason.
It also represents market share based on web browser hits I believe, which explains why the "NT" server share is so low. (Who surfs the Internet from a server? Typically, people downloading patches and people who need a career change.) In this context though, that probably increases its accuracy.
Thank you all for your posts and time. Every day is a school day it seems.