Well the continuing saga of my fight with the council over building repairs
I made a formal complaint to the council - one area was the poor communication from them.
Under their complaints code they must reply within 2 weeks. 3 weeks on - no reply! Case proven?
Its a complex complaint and I expect no resolution within 2 weeks but there should have at least been a holding reply
You didn't really expect any sort of reply did you?
I'm having to deal with our coucil for what really is a very simple matter. Alas, they have failed at every turn. The time I have wasted on it already....
In fact I'm going to bill them for my time wasted! Wonder how that will go down? Probably have to take them to court to get that too....
Mine will end in court as well.
Maybe they haven't recived it.
But they are council workers, so two weeks of their working time, might be a lot more of yours.
Notwithstanding it's popularity with armchair litigants, you can't charge them for your time.
Stick with it TJ, we battled our council recently, amazed at some of the muck/rubish they tried to palm us off with.
Maybe they haven't recived it.
This is how they started to play it out with us, even though all letters were handed over in person!
Why not Al? I'd have thought it entirely possible considering how much time and effort I'm having to put into this.
amazed at some of the muck/rubish they tried to palm us off with.
I'm not. Have you met some of the numbnuts they employ?
They have it all right. I received an email from "customer services" telling me I would get a reply by 29/9/10
I have e mailed customer services back today.
Because the law says you can only recover losses such as (for instance) lost a day's work or similar - i.e. a quantifiable pecuniary loss, not just had tp spend your free time doing stuff.
TandemJeremy - Member
They have it all right. I received an email from "customer services" telling me I would get a reply by 29/9/10
Erm...how is this not a holding response?
😀
Al - because they say in that email I will get an answer from the depts involved by 29/9. Its an acknowledgement of receiving the complaint and a description of the next stage
Now if the dept had sent me an e mail saying " difficult complaint - it will take until 15 / 10 /10 to resolve" that would have been a holding reply
I made a formal complaint to the council - one area was the poor communication from them
so their tardy response was more a foregone conclusion than ironic ?
A agree, it was a foregone conclusion, just like you posting something like that!
1. there is no irony in this. Unless you've been listening to Alanis Morisette, TJ..!
2. Al is right re costs - they ahve to be foreseeable and causally linked to the matter at hand. Your free time has no pecuniary value.
3. Hope you get it resolved, TJ. Dealing with local officialdom is a ballache..!
just like you posting something like that!
or indeed your rejoinder and this counter ? Does free will exist ?
Because the law says you can only recover losses such as (for instance) lost a day's work or similar - i.e. a quantifiable pecuniary loss, not just had tp spend your free time doing stuff.
Ah! but I can only get them during working hours, so it's taking time out of [i]my[/i] working day.
Can I charge them now?...
Your use of the word rejoinder confirms free will, for you, does not exist. Life is just a series of footpath destroying rides, expensive cameras, photos of girls' bums and monotony of stw 😀
Can I charge them now?...
Is your pay getting docked?
Life is just a series of footpath destroying rides, expensive cameras, photos of girls' bums and monotony of stw
what an apt description of my life - which suits me perfectly :o)
Al, if it was could I charge? If it wasn't then I take it no.....
So basically the council can do what they like, there is pretty much no come back on them?
Zedsdead - Member
Al, if it was could I charge? If it wasn't then I take it no.....
I think any charges would need to be necessary and reasonably incurred.
So basically the council can do what they like, there is pretty much no come back on them?
Less of the histrionics please.
Zedsdead - MemberSo basically the council can do what they like, there is pretty much no come back on them?
Oh no they can't = my council now have a TJ after it. They are a goona!
Are you planning to debilitate Council staff by arguing with them online?
😀
curse the workshy council I have.... I'll get them....
If only you were in a union..
Lie down infront of a tram TJ!!!!
That'll scupper 'em...
cynic-al, what about Mattocks Vs Mann where inconvenience was given a quntifiable value, (£100 if I recall correctly) for dealing with time and correspondance following an RTA.
Well I emailed them to remind them that they had promised me a response by last thursday The answer
Thank you for contacting the City of Edinburgh Council.I am sorry that you have not yet received a response to your complaint. I have contacted the department investigating the issue, reminded them that the target date for a response has now passed, and asked them to contact you ASAP.
Do you think I should be awaiting with bated breath?
Do you think I should be awaiting with bated breath?
yes, I want to see what colour you go 🙂
Jujuuk68 - Member
cynic-al, what about Mattocks Vs Mann where inconvenience was given a quntifiable value, (£100 if I recall correctly) for dealing with time and correspondance following an RTA.
You tell me, is it binding authority in Scotland?
What's the complaint actually about?
Hard hats and rotational injuries.
Spongebob - repairs on my building under statutory notice. a 9 moth job has now taken nearly 4 years, costs have quadrupled, I have £25 000 of unrepaired damage to my flat, the architect has ignored listed building status and has left chimneys in a dangerous condition
major F up