[Closed] Nat West ................... FAIL

Make sure you get a receipt for any deposits (stub from a paying-in slip, or ATM receipt) ... whenever I've made cash/chq deposits, either via an ATM or in-branch via a human being, I've been given a receipt stating exactly what was paid in

that still of "Susan Allen from NatWest: "We're working really hard to fix this"" just screams "Computer says no" to me 😉

can you imagine the poor sod in IT that's taking the blame for this one though? system update on live dB fails? 🙂

Just been in to a branch, as all my DD's are due to go out today. Or not, as it now appears. They've no idea what's going on, and haven't got a clue when it will be sorted

'we're here to make life easier'

Hmmmmmm

Someone in IT in Nat West is very fired.

Paperless statements are looking like a bad idea right now.

How do you work that out Muppetwrangler ?

http://www.thedailymash.co.uk/news/science-technology/bank-computer-develops-conscience-2012062231558
😆

cranberry - Member
Someone in IT in Nat West is very fired

Just thought it would be nice to have a printed record of your account details.

I would think that Nat West will re-employ them just to be able to fire them.

The paper statements do not get written out by elves from a big book of transactions - they come from the same ever so slightly not working databases that the on-line statements come from.

Despite a lot of unemployed it staff, and huge funding by the taxpayer, they still fail to be able to get a computer to work properley.

This place is full of the worlds best IT bods. Can't one of you fix it? I would like access to my pay today.

[i]fail to get a [b]large number of massively complex integrated[/b] computer [b]systems[/b] to work properley[/i]

To be fair.

But yeah, plenty of squeaky bums in NatWest It Prod Support at present I would imagine

The paper statements do not get written out by elves from a big book of transactions - they come from the same ever so slightly not working databases that the on-line statements come from.

Really no elves, that's where the problem lies, everyone knows elves are the best bookkeepers, they do all Santa's gift lists and tax records.

The deliberately alarmist (this is the internet after all) point to the paper statement comment was that if all other records are somehow corrupted at least a printed record would have existed of account details and regular inward and outward payments at a point in time prior to the screwup.

It's all fine though as they've apologised for the "unacceptable inconvenience".

As opposed to other inconveniences that they consider acceptable I suppose.

It's dead serious though - just read what happened to one customer:

"I tried to buy a ticket from Brighton to London as I'm going to a conference, but my card was declined. I had to use my credit card."

Ooof! Desperate times. Lucky to be alive by the sounds of it. 🙄

NatWest have stated:

"if a bank error has led to a customer being out of pocket, the bank should ensure that consumer is put back in the financial position they were in before the error was made."

So, um, considering the bank(s) are responsible for kicking off the whole global recession malarky, when are we going to be "put back in the financial position" we were in pre-2008? 😀

Just been to a small welsh town, 3 cashiers, where normally there are 2, never much of a queue, today 4 in front and 7 behind me, the cash machine about 8 outside in the pouring rain, one chap couldnt have any money to pay his staff as no funds where available, another lady had been paid, but her wages where not on the system, another chap trying to pay in a supermarket, they had refused his card as no funds available,and then wzas told in the branch he had no funds available, when there where and the staff doing there best said a lot of branches would be open on saturday and sunday.

I've worked in a bank branch and I've worked in the production support of major IT systems.

I'm glad I'm doing neither of those for NatWest today...

worked out as a plus for me - managed to pay for £80's worth of shopping with out realising there was only £30 in the bank ac 😀

I did wonder if I could try to get some compensation for not being able to access my £10 that is in my a/c.

The useless bastids still won't let me change my a/c address "because it's foreign", which is funny, cos the old address is also "foreign".

If I write to them to complain, their computer would have a massive endless loop and crash again with an "illegal action" error or something, since they did put a block on all postal communications to me 😉

This is the bank whose most competent action (in my time banking with them actively) was to steal my card in an ATM, accept a (previous) change of address, accept an order for a new card+PIN, then send said card+PIN to my previous student house. In normal NatWest branded envelopes, 1st class.

And the same bank that detected fraud on my CC (the famous one a year or 2 back - big thread on here)... and get this... sent me a letter by Royal Mail asking me to call their fraud hotline, cos they think there might have been some fraudulent activity. 15 working days it took for that letter to arrive. 15! Diverted to an alternative RM service due to not enough postage paid ffs.

So I am not at all surprised by their competence at actually handling people's money.

PS and for those that did notice... yes NW credit card services did allow my address change, but NW bank account services didn't 😉 ❓ 😕

/rant (even though I made them send me a statement monthly for years with only £10 in there)

Seems as if it wont be sorted till next week, one scaffolding firm the staff have refused to work because their wages havent gone into ther accounts 200 staff very annoyed with nat west

Seems as if it wont be sorted till next week, one scaffolding firm the staff have refused to work because their wages havent gone into ther accounts 200 staff very annoyed with nat west

Shortly joining JoblessTrackWorld... 200 scaffolders. 🙂

Yeah why would you refuse to go to work in that situation? It's not like it's their employer's fault, at best they're shafting the wrong people and at worse they're shafting themselves

I suprised the haven't come on here to ask Cougar, IME he's pretty good with computers (well he's helped me!)

Oh and yes my buisness account is with natwest and its been a PITA to make payments etc. fortunately i dont do the pay run till next week!.

can you imagine the poor sod in IT that's taking the blame for this one though? system update on live dB fails?

I know one of the poor sods in IT whose evenings and weekend this week have suddenly disappeared due to this...

Our estate agent has seen three failed completions today due to Natwest not being able to process monies.

Not a happy bunny - stressed buyers and sellers...

Our estate agent has seen three failed completions today due to Natwest not being able to process monies.

Not a happy bunny - stressed buyers and sellers.

potentially [b]homeless[/b] buyers if they've already moved out of their original house

[i]Someone in IT in Nat West is very fired. [/i]

Yep, it'll be a Manager who didn't believe the techies when they said...

Hopefully it will have no recollection of my overdraft!

Hopefully I will get paid on Monday. 🙁

So, they've now blamed it on Indian IT guys writing dodgy code. That outsourcing saving is gone now.

I was in shock when my wages didn't appear, since I live hand to mouth lately. But I walked in and was seen quickly and got enough money to buy food, and I don't think I had any direct debits about to come out. I will watch though, because there is a £39 charge each time they bounce nowadays or something like that.

Given the legendary number of IT spods who attend this place, it would be interesting to hear why this cock up occurred. Especially given the frequency with which other professions are occasionally disparaged...

they've now blamed it on Indian IT guys writing dodgy code

I hope that isn't the case - everyone writes dodgy code every now and then. The blame surely belongs with whoever owns the processes that allowed the dodgy code into production. That may of course also have been outsourced...

crikey - Member
Given the legendary number of IT spods who attend this place, it would be interesting to hear why this cock up occurred. Especially given the frequency with which other professions are occasionally disparaged...

My guess is something along the lines of this:

- Some big swinging ball bag exec saves a few £ by outsourcing IT and gets a big old pat on the back for doing so.
- Outsourced IT are lower quality, don't follow processes correctly etc and **** up an upgrade to a live system with no proper failure recovery in place.
- Natwest have to pay a lot of very expensive consultants to fix the problem, most likely nullifying a fair chunk of the initial saving.
- No come back on the pricks who outsourced it in the first place.

A fair old whack of my companies business these days is fixing this kind of outsourced **** up, albeit not quite on this colossal scale.

But at least theyre funded by us the taxpayer, and just think of all the jobs being created to sort these screw up .

But at least theyre funded by us the taxpayer, and just think of all the jobs being created to sort these screw up .

Government owned... IT failure... Does no one else suspect a link? I mean government IT project is a synonym for failure.