MegaSack DRAW - This year's winner is user - rgwb
We will be in touch
My BT account has been hacked. I’ve changed the password. Should that sort it?
Yeah, there is very little else you can do. If you have secret questions update those to new ones incase that's how they gained access.
Also change any other accounts passwords that use the same password.
And maybe send an email out telling people you now have control of your account again just incase they've been spamming people from it.
How do we know this is you?
What sort of stuff do you use that account for? Is it linked to accounts where payments can be made? Could someone have used that account to reset your amazon password or your ebay password? What was in the web mailbox? Passwords for other sites? Contact details? Bank details?
Assume that anything associated with that account has now been compromised and take appropriate action. Have any new postal addresses been added anywhere? etc etc.
How was it hacked? Probably worth a malware scan.
Password and security questions changed.
All linked accounts/sites checked for activity and security changed.
What a PITA. 😐
I'd suggest finding an email provider with two-factor authentication if you can. I have a little app on my iphone that generates a key for me to log into Gmail webmail if it's not an "approved" computer.
/waits for 17 iphones to arrive courtesy of Harry.
Does this mean that the company your email strongly recommended - the one selling electrical goods at very reasonable prices - may not be 100% legit? And that the 3 iPads I ordered on the strength of it, may not actually turn up
Bugger! 🙁
I recently lost my original hotmail account as it was hacked, used to send spam, locked, and I'd had it so long I couldnt answer the security questions (not obvious stuff and based on answers I'd no doubt given back in 1997...).
Didnt coincide with anything else though (credit card, paypal etc).
I saw that about BT ditching Yahoo because of the number of complaints. Mine was hacked a while ago, and I think it's happened again; I tried to set up Thunderbird on my Mac, and it wouldn't accept my password, and the security question is one that I would never use, as it has no relevance to me, so no answer.
I was going to phone BT, but I'll leave it until the change over, and sort it out then.
Happened on my F-I-L's Yahoo account and pretty sure it was brute forced password guessing due to Yahoo's lax attitude to this method of attack and his poor albeit 10 year old password. Don't panic and as others have said change all accounts that use the same password as a valid email address + password can get you into a lot of places.