[Closed] IT help please

can you isolate it as a hardware or software fault?

Sounding like a hardware issue, do you have a spare keyboard or can you plug the one on the faulty machine into another machine?

Desktop or laptop?

Does the caps lock light come on when you press the button?

Does the keyboard work during POST / BIOS?

I would do that how? swap keyboards?

Its running ad aware right now, teh window has turned into just an outline / ghost. Mouse pointer moves but clicking on things does not work so I don't thik its the keyboard at fault

Turn it off, wait 30 seconds, turn it back on again? 😉

Well, it's what our IT lot would tell you to do...

desktop

caps lock light comes on

Does the keyboard work during POST / BIOS?

You mean while its booting press f1 or f12? I'll try that in a min

right click at the bottom of the screen - task manager - processes - see what's taking up the CPU/memory.

Tried popping the windows disk in and doing a repair or rolling back to a snapshot (or whatever windows calls it) when it worked?

control alt delete does not open anything

f12 did work during boot up

clubber - Member

right click at the bottom of the screen - task manager - processes - see what's taking up the CPU/memory.

Ah - that worked. I'll have a look

Some funny looking things in task manager but nothing is taking up huge amounts of cpu or memory.

Tried popping the windows disk in and doing a repair or rolling back to a snapshot (or whatever windows calls it) when it worked?

That's probably your best bet. It's starting to sound less like a keyboard problem.

I'd be tempted to run memtest off a Live CD first, though.

don't have a windows disc. Have an acer recovery disc or something IIRC

Doh!

found the issue -stuck down windows key on the keyboard.

[img] [/img]

yup. working fine now.

you are all allowed to call me dim or dufus foar the rest of the day

ta for your help

Oink.

found the issue -stuck down windows key on the keyboard.

You need Jizz be gone.

LOL

If you wore a helmet, it would never have happened.

soma_rich - Member
If you wore a helmet, it would never have happened.

[img] http://t2.gstatic.com/images?q=tbn:ANd9GcRo0_WdlDUmwTPUalnhfGJMkgiOYPeNehZ7qg6yGDRZRJARIeAEIP6QseLYZA [/img]

It might have been bashing my head against the keyboard that caused it.

found the issue -stuck down windows key on the keyboard.

Can I laugh at them then aracer?

eading your OP, a stuck key was my first thought (have only just opened the thread)!

TBH, "nothing happens" when typing was what threw me. With a stuck key, generally "something" happens, just not what you expect.

Depends which stuck key Cougar. Maybe I just have the benefit of experience.

TJ - you're not really in a position of strength to laugh at anybody on this issue 😉

you are all allowed to call me dim or dufus foar the rest of the day

Oh, I call you that all the time anyway. Didn't realise it was a permission thing.

Depends which stuck key Cougar. Maybe I just have the benefit of experience.

Had the same problem with the windows key some months back. Thought never crossed my mind as I test such faults by pressing every key so I can rule it out. You sometimes forget to tell people to start with the simple things but I did cover it by saying try another keyboard. Sadly TJ couldn't work out how to do that. 😀

Maybe I just have the benefit of experience.

Don't make me hurt you.

(-:

May I be the first to comment without any evidence this wouldn't have happened with a Mac? 😀

<wanders off to hold down the CMD key to see what DOES happen>

<finds it orders 1632495478 copies of 'Orinoco Flow' by Enya off iTunes>

🙂