MegaSack DRAW - This year's winner is user - rgwb
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About two weeks ago, BT replaced some faulty cabling along our road (it is a bit rural, so only a handful of houses) and combined all this with an upgrade to ADSL2.
The whole thing seemed to go smoothly but since then we have had a strange issue which BT have signally failed to resolve.
For the record, I have 2 Broadband connections, one is a business line and the other domestic. The business line is with a small company, the home with BT. It is the BT line that is causing trouble.
Since the change then, speed has increased nicely and I am now up to the heady speed of 2.5Mbps. (Steady on, don't get excited!) I have however, had trouble getting access to any sites. One or two such as Twitter and faceache, IRC, Skype work, the search engine works (Duckduckgo, firefox and IE8) but if I try to access a site I have searched for, it just sits there forever until it terminates the search itself. I have spoken to BT who tell me to do a speed test, go to one of their sites etc, but cannot or will not help when the computer can't load the page. I have tried 1x iMac, 1 x PC Laptop, 1 x Macbook Pro and a standard windows desktop, all to no avail, so it isn't the computer.
Apart from upgrading to pigeon post, has anyone got any inkling what is going on and how I fix it?
Could be a DNS fault. Try open DNS and see if changing the settings on your router helps.
I take it those computers all connected with the same router - reset it, then reset it to factory defaults, then try another router.
call BT and demand to be put through to second line support. If they question your motives, explain that you have call already but the suggestions they gave were not acceptable and have not resolved the issue.
FYI we had a similar issue after transfering to BT earlier in the year. It took a while but in the end an engineer came to the local exchange and rewired a collection of points. We are now seeing 5meg in an equally rural location.
I'd second a DNS fault, dunno about the macs but on one of the PCs try an ipconfig /flushDNS then try again
They're probably just forwarding all their requests to the router so that might not do much. You'd need to set up opendns on your router
Add the below to your DNS servers in the config
208.67.222.222
208.67.220.220
then reset it to factory defaults, then try another router.
Make sure you have your acct id and password to hand if you reset it!!!
Before you go making changes to DNS, try visiting a site using an IP address.
Eg, if [url= http://65.55.57.80 ]this[/url] works and [url= http://www.microsoft.com ]this[/url] doesn't, it's a DNS issue.
Can you ping websites? (eg ping www.microsoft.com from a command prompt)
Thanks for all the suggestions. I just tried BT again and told them I wasn't going away until it was fixed. We now have a decent connection.
He fiddled about with the router remotely, I had to reset to default settings and then it seemed to work. 🙂
Phew!