[Closed] I am a man of patience but FFS YODEL!

If it makes you feel better, I had a parcel 'delivered' yesterday by myHerpes to an unspecified neighbour (I only have 3).. no, I do not have said parcel..

I recently bought something online, and when I got the Yodel tracking number, I asked them to refund me as it would never make it; and could they resend via RM. As normal Yodel couldn't find my house, so its sat in their depot.

Never had a problem with Royal Mail or anyone else. Yodel on the other hand .....

[i]meanwhile at yodel HQ...[/i]

[img] [/img]

sadly buying cheap stuff off t'interweb only promotes growth of such companies

They are up there with shitylink in my boom. Unfortunately if you pay your drivers peanuts you will attract monkeys. I was speaking to one of there drivers a month or two back and the amount of work each driver has is shocking.

Yodel did manage to deliver a parcel to my door a few weeks back, the driver said he had 117 in the van still to be delivered. If true (and it did look full) 😯

😆 @ gazc's pic.

The main monkey is quality.

I only buy from retailers that use Yodel once.
They get an email saying I wont order again.

I love herpes though. We've got a great local delivery guy who knows what to do if Im not in. DPD and PForce and RM all excellent.
Yodel couldnt find Buckingham Palace even if Phil the Greek was stood on top with his willy out.

[i]the driver said he had 117 in the van [/i]

my son had a parcel delivered by DPD.

Tracking not only told you where the driver was (using GPS) but how many parcels they had left to deliver (110 when my son checked).

I'm not sure I'd want to be a multi-drop delivery driver.

I purchased something from Ebuyer who use Yodel - Absolutely never again the biggest useless bunch of collective ****s you can imagine

brother, i feel your pain. it says a lot when you wish everyone used parcelforce.

i am convinced there is a gap in the market for a premium courier service which delivers at a certain time, i dunno, like WHEN I AM ACTUALLY AT HOME. Seriously. i would willingly pay an extra fiver so i don't have the hassle of having to deal with the likes of shittylink or herpes, or yodel.

getting shiny new bike bits in the post is supposed to be an uplifting experience, but whenever i see a card from one of these shower of morons i lose the will to live.

The monkey second from the right looks apologetic - he clearly doesn't work for them then....

i am convinced there is a gap in the market for a premium courier service which delivers at a certain time, i dunno, like WHEN I AM ACTUALLY AT HOME.

They're called DPD.

Last year I ordered a Sony action cam, just over a week before going on holiday. Was shipped with Hermes or Yodel (leaning towards Hermes), obviously was nowhere in sight when I left for the holiday.

Got back from holiday and there was a slip in the door saying "left in blue box at front of house". The blue box is my recycling box, which amongst other things is used for recycling cardboard boxes. I never ever saw that action cam. The company did send out another one through royal mail which I picked up from the depot with little hassle.

Another package which was to be signed for I found a slip in my door (was Yodel this time) had been signed for by a "Mr Brown Bin". Apparently my wheelie bin for garden waste had briefly become sentient, signed for my stuff then kept it warm with some grass and hedge cuttings.

Any business model that delivers parcels to people at times that most are not at home must be flawed. There must be a market for a model that does weekend and evening deliveries, surely?

We use DHL for work, they're pretty reliable and consistent but I'm fed up being the delivery guy's marriage counsellor, maybe we should switch to Yodel- that way, the driver'll never turn up

I'm waiting for a parcel now from on-one, but it's coming Yodel, it's meant to be here today it's 'out for delivery' I start to lose hope after 4pm.

Round here, the final mile courier is usually a local courier - even if sent CityLink, DPD or others. TBH the local guys are good, as are ParcelLinq & UPS. Yodel are hit and miss - might even be the Hermes is crap. Yodel guy is fine, but other wife in a car is really rude.. And usually it's for next door so it's not even as if it's for me, she's still grumpy FFS.

There must be a market for a model that does weekend and evening deliveries, surely?

Dobbo - Member

I'm waiting for a parcel now from on-one, but it's coming Yodel, it's meant to be here today it's 'out for delivery' I start to lose hope after 4pm.

I did note that they say on their automated line that deliveries can take place up until 2100 so your still in with a chance 😉

until 2100

[img] [/img]

^ that is brilliant.

Yodel we're collecting something i was returning yesterday, i got a text at 7:30 am to say my item would be collected by 19:00hrs! I called them to ask if they could be a bit more specific but they couldn't.
I told them i would not be waiting in for nearly 12 hours, fortunately they collected it about 2:30pm when I was in.

DPD in my area have a policy where you're not actually allowed to deliver a parcel too early. I had one driver standing on my doorstep having a chat because my parcel couldn't be signed for for five minutes more.

I suppose it stops them punting them into ditches and claiming they've been delivered so they can knock off early.

My reverb arrived from on-one this afternoon, with yodel, surprisingly without incident. DHL are clueless morons, particularly in the UK - to such an extent that DHL stuff shipped to the UK from Germany is subbed out to parcelfarce for delivery. DPD are pretty good.

The shower of bovine excrement that is Citilink (to be pronounced with Cartman's racially stereotyped Chinese accent) are, for me the pits. They have a 4 day retention period. For anyone who works away during the week this is gob-smackingly stupid. Parcel arrives on Monday, but you're out until Friday night, so it goes back to the depot. Take card to depot on Saturday to find that it's been returned to the sender on Friday evening. WTF?

Shop I work at sent out an internet order by Fed Ex(normally brilliant with our stuff), we got a call a day or two later from a lady chasing up her order. Call (or three! later )Fed Ex found out the depot manager in her part of the world had taken it home to "deliver it himself" after work.......,. Don't think he works there anymore.

I did note that they say on their automated line that deliveries can take place up until 2100 so your still in with a chance

Ffs, I'm off out at 6:30 and it's still not here,tossers.

Had a well dodgy Yodel delivery this week. We're having lots of building work done, skips etc. outside - just letting them get on with it.

Missus had just popped home, in the back room - the Yodel driver had opened the front door (didn't ring bell), was halfway through the lobby door when she walked out of living room into him. Mumbled something about a delivery, handed the parcel over and scarpered before the missus could reprimand him. Reckon he was after a sly look around for anything as 'payment' for the delivery....

DPD were good for me until a recent change of driver, the new one just stops outside the house in the middle of lane, no attempt to pull over and within the zig zags of a zebra crossing. He then told me he would let me carry the parcels from the van to the house as they were heavy.

Parcelforce new driver too, he looks like Shaft with the hair, the shades, the flairs and the walk. So far he has a less than 50% success rate of standing in front of the correct door, from a choice of............. two doors.

EDIT - I mean't to add that my Yodel deliveries are good too.

I find them excellent.

DPD in my area have a policy where you're not actually allowed to deliver a parcel too early. I had one driver standing on my doorstep having a chat because my parcel couldn't be signed for for five minutes more.

I have had the same, had two parcels from DPD in the same day although the depot didn't organised it correctly so the guy came with 1 parcel then had to wait 15 mins to give me the other one. He just sat outside my house waiting!!

Our local Yodel guy is absolutely brilliant! I think the problem is their business model - in my case I have an excellent owner/driver. If you get a crap one you're doomed...
Talking to our local guy has been incredibly revealing - I'm glad I don't have his job!

Did it turn up?

This Canadian 'we called but couldn't deliver' card will take some beating;

[img] [/img]

I find them excellent.

Having vaguely praised yodel yesterday, they've gone back to their normal ways today. Just had an email from them stating that "my parcel is out for delivery" and "That it is due to be delivered" sometime "before the end of Thursday 25 September"... How convenient!

Been fortunate enough to get a few bits via DPD recently, they really are the cream of the crop.

As for Yodel & MyHerpes... I won't go over old ground but it suffices to say I largely agree with the sentiments expressed above.

Excellent, I have some forks being delivered by Yodel today or tomorrow 😐

Fingers crossed we have a decent local delivery driver

Forks delivered with no issues at all 😀

Some excellent pics in this thread.
RM 'lost' a new Orange Sub5 of mine for a week - turned up stuffed in the repaired-with-lots-of-tape box with cheapo plastic pedals still screwed on and muck on the tyres...

I don't often post on here, but reading this thread compelled me to share my 'experience' with the circus of ****wittery referred to as YODEL.

I bought a secondhand Specialised S Works FSR a couple of years back. The seller lived at the other end of the country, so I asked if he'd box it up and post it if I paid for it, which he kindly agreed to do.

What he DIDN'T tell me was that he was going to be using YODEL, who pride themselves on being the only courier company able to offer a service which is less reliable than firing your parcel out of a trebuchet with your eyes shut, in the general direction of where you want it to end up.

So, my bike was boxed up and posted.

3 days later, nothing. Contacted the seller who gave me the tracking number (he meant to give it to me before but had forgotten to do so, but I thought nothing of it as I've done it before myself).

Check the tracking number. No tracking information (although the tracking number was recognised).

Wait another day. Nothing.

Phone YODEL. Give them the tracking number. They check the address is correct (which it is). Still no joy.

6 weeks go by. Yes. 6 WEEKS of me phoning YODEL and being told a different story every time.

EVENTUALLY, I speak to someone who checks the delivery address, and tells me that my bike is sat at my local depot, and I can go to pick it up. I ask for the address of the local depot, to which they tell me that it's in Watford.

Now, this would be all well and good if I actually lived in the same county as Watford. Hell, if I lived in the same COUNTRY it would be something. However, living in Cardiff at the time, I found it slightly hard to believe that the lady who I was speaking to couldn't spot the flaw in what she had just told me. It was only when I pointed out that Cardiff was in WALES that the lightbulb went on in her head, and she realised that Watford may not be my local depot after all.

Still, no matter - at least they'd located the bike I'd been waiting for for the past 6 weeks. The lady told me that she had rectified the mistake, and that my bike would be winging its way to Cardiff for delivery the very next day. Result.

So, delivery day. The green van of ****wittery turns up outside my house.

The driver pulls what can only be described as a mass of "repacked by YODEL" tape with the remnants of a box in the middle of it, out of the back of the ****witterymobile. "This doesn't look good" I state (or words to that effect).

So, I open the "box". Here's the best bit.

They had RUN OVER THE BIKE WITH THEIR FORKLIFT. The downtube had been crushed and bent, and there were tyremarks going straight across the frame. The paint had been mostly removed off the other side (where it had presumably been dragged underneath the forklift before the YODELchimp realised what he'd done).

What made it completely beyond belief was the fact that, not only had they lost the bike for 6 weeks, they had run it over, and THEN taped the box back up in the hope that I wouldn't notice.

There was a fairly happy end to the story in that the bike was insured and I was (eventually) able to get my money back. However, not everyone is so lucky.

The moral of this story is NEVER, EVER use YODEL kids!!!

Has anyone had the joy of using Amazon deliveries?

If you are out when they try and deliver, their only option is to try to redeliver. Considering I work during the day, this is never going to work well me for me.

As they don't have any collection facilities, all they can do is try 3 times then they cancel your order. How useful...

I wish they still used RM for their deliveries.

If you are out when they try and deliver, their only option is to try to redeliver. Considering I work during the day, this is never going to work well me for me.

[url= http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200966210 ]Amazon locker?[/url]

I'm still worried that the OP's parcel hasn't arrived yet.

Yodel around my way are dandy!
Just had my latest impulse On-one order delivered by the ever foxy local lady. Apologies to any subsequent deliverees, she was no doubt titillated* to distraction by my wild-eyed 3hrs sleep stare, bedsweats and dressing-gown-flapping-in-the-breeze combo and'll misdeliver the rest of the cargo.

*sickened

I use that when at work Jamie for smaller items (which is great I might add) but nothing close to me at home.

looks like the LBS may be a winner here

Never used Yodel but lost my rag with John Lewis who conveniently made me wait a whole Saturday (couldn't give me a set time was told anywhere from 8.00am to 6pm!).. of course the guy never turned up. Couldn't get through without having to wait a min of 20mins ech time before my patience ran out and I disconnected. Called them on Monday, was told "oh sorry sir we don't do collections on Saturdays you were given the wrong information." She actually suggested I drop the parcel off at the post office. the parcel being a microwave!

Deep, deep , deep breath... had a polite conversation with the manager which resulted in some compensation for my troubles.

But experience tells me these courier services are all the same... wait at home for a 4 or 8hr window!

DPD or Interlink Express will give you a 1hr window for delivery and live GPS tracking of the delivery driver.