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Hmm. Short of testing it on another network or factory resetting it I’m out of suggestions I’m afraid.
@martinhutch I think you have the right answer. Just looked in the software and it's version 1.1.
I have downloaded the updated software and plugged the usb stick into the box and it's saying "upgr" so I hope it's working....
@oceanskipper you've been a big help!
Right.
We've ruled out dual NAT (as someone else was hinted at) and indeed Eero-related issues generally.
The IP address is fine. It could suggest that the Eero is acting as a router rather than a bridge but 192.168.[anything] is a normal local address and whilst .0.x and .1.x are common it's at the whims of the device manufacturer. In any case, it doesn't really matter.
The freeview box shows up in the Eero app as a device called Digital TelemediaCo Ltd and it shows it as connected to the Internet.
Yeah.
As far as the Eero device is concerned, the box is receiving an IP address. Which means it should work. I wonder, can you ping it? Open a command prompt on a computer and type `ping 192.168.4.28`
We have then gone to the Freeview box settings using the remote control and gone to Internet Connection. It shows DHCP as enabled but when we press “test” it shows “no internet connection “.
There is a firmware update for it. That might be worth trying, it feels like the sort of issue that updates might fix. https://goodmans.zendesk.com/hc/en-us/articles/212615225-GV101YRH32-50-10-Software-Update (you can buy a 2GB pendrive for like two quid).
I have to ask, have you actually tried an app? It's possible that everything is working aside from the test routine.
@cougar hi again cougar, yes we tried iplayer which is selectable on the goodmans menu but it just goes to blank.
I have installed the firmware update, same results.
I will plug the laptop in tomorrow and try pinging the address.
I'm increasingly of the mind that it's buggered.
It's wholly plausible that the software was woefully out of date, apps especially tend to want the latest version of the client. I have a Samsung smart TV which obsolesced itself in months because it needed an update to... Netflix I think? The app just stopped working because the newer client never became available. I was hoping that for you an update would've fixed any such shenanigans but seemingly not.
Replying to pings is optional. A lack of a reply proves nothing, but if it does reply then it's definitely on the network at least.
I had thought you were on to a winner with a firmware update. It’s v odd that the only DHCP option is enabled or disabled. Without allowing access to any other network settings, disabling DHCP is pointless. I mean if you wanted the device to not be on the network you would simply unplug it. It would be interesting to see if you could run a continuous ping on it and then disable DHCP and restart it to see if it retained its IP address and started responding again (assuming it responds to a ping in the first place - some devices don’t). Also, out of interest, what IP settings can you change in the Eero app for that specific device?
It’s possible that CGNAT is causing a problem or it’s using a non-standard port for streaming. You’d need to test it on another network first (non FTTH ideally to rule out CGNAT) to make sure it does actually work.
I’m inclined to agree with @Cougar that it’s buggered at this point though.
are you 100% sure that setting DHCP to disabled and then restarting the device does not give access to other settings via the System menu option? The manual seems to imply that it should allow you to… Make sure you hit “confirm “ after changing it..
At the risk of tempting fate in being proven Monday Morning Pre-Coffee Wrong,
Not once in my life have I seen "set a static IP address on the client" be the correct solution to a networking issue. As a troubleshooting step, sure, but if it's not getting settings via DHCP then we need to understand why.
That white box that it's plugged into - The Eero I think - Is that a physical termination of a fibre connection?
If so, I don't think devices should be connected to it directly, I suspect you're now plugged into a diagnostic port.
Can you plug the TV into your router instead?
At the risk of tempting fate in being proven Monday Morning Pre-Coffee Wrong,
Not once in my life have I seen "set a static IP address on the client" be the correct solution to a networking issue. As a troubleshooting step, sure, but if it's not getting settings via DHCP then we need to understand why.
Yeah - I'm hoping it would reveal what it's currently set to or at least allow a gateway to be configured for testing. But I agree bypassing DHCP is rarely a solution to a networking issue. It's odd as the device appears to have an address from DHCP as displayed on the Eero.
That white box that it's plugged into - The Eero I think - Is that a physical termination of a fibre connection?
If so, I don't think devices should be connected to it directly, I suspect you're now plugged into a diagnostic port.
Can you plug the TV into your router instead?
The Eero is the wireless router. There is a fibre modem upstream of that and we have tried plugging directly into it.
Well folks, my wife went down to Argos an bought a Roku stick so I don’t think we’re ever gonna get to the bottom of why the Goodmans box wouldn’t cooperate. I did think about ringing their tech support but meh.
Thanks again for giving it some thought. Stand by for my next discussion: “Help! How do you set up a Roku stick!”….