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Help! 15 Y/O daught...
 

[Closed] Help! 15 Y/O daughter Vs phone bill, & it's me that has lost out.

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Our 12 year old daughter has had a contract phone for 18 months now - and had a PAYG for a couple of years before that.

We've never had an issue with it - and that with my card details being entered on her i-tunes account since she had her i-pod touch 3-4 years ago - now has an i-phone4.


 
Posted : 05/11/2012 11:02 pm
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Beware of Houns bearing rohypnoccinos Miss 2unfit2ride. 😉


 
Posted : 05/11/2012 11:06 pm
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It's ok, she's under 18, she's safe

However she needs to be afraid of forky


 
Posted : 05/11/2012 11:09 pm
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forky only exists in a parallel universe though dunt he?


 
Posted : 05/11/2012 11:19 pm
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One you've escaped from 😡


 
Posted : 05/11/2012 11:24 pm
 D0NK
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Seems totally bizarre that something can be described as 'unlimited'
seem to be a few comments along this line of thought, I have to ask, where have you been the last 5 years? Unlimited doesn't actually exist anymore, it's now in a symbiotic relationship with the parasitical entity "fair use policy". I completely agree that it is totally ****ed up but it has been the case for quite some time now.


 
Posted : 05/11/2012 11:28 pm
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I doubt I'm missed Houns

Not an entirely intentional abstinence - vaguely remember getting an email saying that the other side had borked again and never bothered following it up - or maybe I imagined it and have just blanked the abuse from my memory 😐


 
Posted : 05/11/2012 11:55 pm
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<looks suspiciously at any new members>

Poor choice of words...


 
Posted : 06/11/2012 12:43 am
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seems like a lot have been there like we have 🙁 now jag2&3 have fixed t mobile monthly contracts x mins and unlim txt has worked ok so far.
jag 1 did us over when on 02 payg used my cc to keep topping up over £100 /day one time. 02 'kin useless no security questions! 14 yo £10 per go i must have a really girly voice or hers was a bit butch! (have removed 3 fig code off cc's now as precaution)so IME you may have to suck it up wouldnt expect much from phone co
good luck tho john


 
Posted : 06/11/2012 1:02 am
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Houns - Member
Hey Miss 2unfit2ride
Get pregnant, your dad will soon forget about this

Hth

Ah Houns you do make me laugh sometimes.

It's ok, she's under 18, she's safe

However she needs to be afraid of forky

This is all getting a bit Mleh...


 
Posted : 06/11/2012 2:02 am
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Give the phone provider a ring and play merry hell. Unlimited is unlimited and if they felt it was being abused they should have informed you in writing. Not decided 'hey-ho it's a charging we will go'! It's not like you have physically used anything either like apples for instance. Text messages cost nothing so how they feel they can be justified in charging £500 to a 15 year old is ridiculous.

Go straight to Ofcom and register a complaint too. You'll be surprised at how much more notice networks take when the regulator is behind them. Phone networks make themselves look stupid when they get greedy. If you were sold unlimited SMS then even if there is a fair use policy they should have informed you of intent to charge. Not just applied the charge.


 
Posted : 06/11/2012 7:57 am
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Double post- how did that happen? 🙂


 
Posted : 06/11/2012 7:57 am
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Is there a chance that 'pooling' the accounts has caused something odd to happen with the text counting?

A few years back, my sister (probably the same age as the OPs daughter actually!) had a contract with, say 2000 texts a month. She used to use almost all of them within the first two weeks and then ration them to last through the last 2-3 weeks of the month.

One month she was eligible for an upgrade so went into the T-mobile store and switched over to a new phone. This changed the start date of her contract month.

So, previously, her contract had started on the 1st of the month, she'd used 1500 texts in one week, then had gone in and restarted the contract with a new phone, and a renewal date of the 8th. So her 2000/month text allowance was pro-rata'd down, to roughly 500 texts for a week. Which meant that she was retrospectively charged for the 1000 texts above her 'allowance' that had been used. Cue a bill for >£130.

It took a while before we realised how the bill had got so big. She was good at checking her balance/allowance, but when she'd used the texts they were free. it was only when she went into the store and got a new phone that she was back-charged for stuff that was free when she used it.


 
Posted : 06/11/2012 9:23 am
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*is now worried about giving eldest_OAB his first phone for Christmas*


 
Posted : 06/11/2012 9:37 am
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[b]esselgruntfuttock[/b] - Member
Still can't understand the mentality of parents who allow kids to have contract phones.

As I posted earlier it's about security, would I want my daughter stranded somewhere late at night unable to call because she had no credit ?

We tried PAYG for a short while but it was exactly the issue above which quickly meant we moved them onto contract phones.


 
Posted : 06/11/2012 9:42 am
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As I posted earlier it's about security, would I want my daughter stranded somewhere late at night unable to call because she had no credit ?

Well they could always just reverse the charges?


 
Posted : 06/11/2012 9:56 am
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As I posted earlier it's about security, would I want my daughter stranded somewhere late at night unable to call because she had no credit ?

how did daughter's mum survive when she was a wee lass?


 
Posted : 06/11/2012 9:57 am
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[i]how did daughter's mum survive when she was a wee lass?[/i]

perhaps she was allowed less freedom because her parents weren't sure she could contact them if she needed to?


 
Posted : 06/11/2012 10:17 am
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I wish I had eniugh friends to talk to so much that my phone bill could be £580.

However; no one likes me; not even my family.


 
Posted : 06/11/2012 10:22 am
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perhaps she was allowed less freedom because her parents weren't sure she could contact them if she needed to?

hmm maybe. that sounds counterproductive though if you end up worrying about the imminent danger she is constantly in though.


 
Posted : 06/11/2012 10:26 am
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I wish I had eniugh friends to talk to so much that my phone bill could be £580.

hang on al, I'll text you something provocative.


 
Posted : 06/11/2012 10:27 am
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perhaps she was allowed less freedom because her parents weren't sure she could contact them if she needed to?

A fair point. I bet josef fritzl never had this problem


 
Posted : 06/11/2012 10:28 am
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Daughter clocks up massive bill..... father pays the bill.... daughter learns nothing.

She should foot the bill (spread over 12 months payment back to you?), and have her phone removed.

People are too 'paranoid' about getting kidnapped and raped these days - thinking the phone is some essential must-have safety item you can't possibly walk out the door without...

Take the phone away, and she'll have to make do without. Emergency? I'm sure she can borrow a phone from someone for a call.... or use a pay phone..... or ask in a shop for a phone..... you know the score.


 
Posted : 06/11/2012 10:34 am
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[quote=xiphon ]or use a pay phone.....
It's getting nigh on impossible to find such a thing these days.


 
Posted : 06/11/2012 10:36 am
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even more so a payphone that takes coins .....

girlfriends father got caught out with that , even he bought a mobile phone and carries it after a long walk back from the car garage (c 20 miles! )


 
Posted : 06/11/2012 10:39 am
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Get her one of these for emergencies

[img] [/img]

😀


 
Posted : 06/11/2012 10:43 am
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WHat an odd situation you find yourself in, forced between taking the phone off your daughter for missuse or feel guilty for taking it off her and "something" like and emergency happens.

Glad I don't have kids.

But if I did I'd take the phone off her, then buy a PAYGO phone and stick £15 on it then get her to pay for it. In the meantime I'd stop all pocket money, skool trips, Xmas/Birthdays pressies and put her to work in the Mines/Mills.. Wot? Wot you can't do that these days? Shame.
Ok, then get her a pert time job doing something to generate income so she can pay you back.

Which means you'll have to pay the bill, and to be fair you should be monitoring the usage, not your Daughter.

I'm late to this one, simply cos' I don't have kids.


 
Posted : 06/11/2012 10:45 am
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Been there, done this in my youth... took a pasting for it... In all honesty i'm a very easy going person and would struggle to enforce cancelling Xmas etc...


 
Posted : 06/11/2012 10:55 am
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I've nothing usefull to add as I grew up with a PAYG phone and wasn't the victim of some horrible tragerdy.

So, this thread is useless without pics.

[img] http://t0.gstatic.com/images?q=tbn:ANd9GcSWp9BCVC7OEvHqzfRqTa4nn8N01rbpwxQzOREgniiBv8nrpJ8BFiesFP4 [/img]


 
Posted : 06/11/2012 10:56 am
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hang on al, I'll text you something provocative.

Thanks; however I'm still nowhere near.

about one every 7 mins.

24 hours a day, 7 days a week

Need more friends.

If only I wasn't so unlikeable.


 
Posted : 06/11/2012 10:58 am
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Get yourself on Facebook. You can be a right **** and pick up literally thousands of 'friends' in no time.

Then just start texting them all


 
Posted : 06/11/2012 11:04 am
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Get yourself on Facebook.

I was but it did my head in so I came off it.


 
Posted : 06/11/2012 11:10 am
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If I'd done what the OP's daughter did when I was a little girl (long story) my father would have seized the phone and demanded: "What be this strange device? Whereforth cometh ye voices!?" before pounding it to dust with a bible.

HTH.


 
Posted : 06/11/2012 11:29 am
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As I posted earlier it's about security, would I want my daughter stranded somewhere late at night unable to call because she had no credit ?

I'm going to get an GPS implant for the kids with an optional panic button that automatically dials all 3 emergency services and relays exact location details.


 
Posted : 06/11/2012 11:35 am
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My daughter has "somehow" managed to exceed her unlimited text package by about 3500 text & I have been hit with a £580 bill for a £18 PM package.

Now I'm all for a bit of tough love, a gentle beating never did me any harm growing up etc etc but I've missed the bit where this is the OP's duaghter's fault.

Sure 3500 text messages is a bit excessive and suggests she might not be doing the most constructive activities with her time but the OP did sign her up to an unlimited contract to avoid this very eventuality.

Seriously get on to the mobile company and tell them to do one, speak to the regulator.

Is it clearly stated in the contract what "fair usage implies"

If these are just standard SMS messages then how does 3500 of them cost £550. That's 60p a message!!

Either the mobile company is taking the piss or something else is going on!


 
Posted : 06/11/2012 11:36 am
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[quote=richmtb ]My daughter has "somehow" managed to exceed her unlimited text package by about 3500 text & I have been hit with a £580 bill for a £18 PM package.
Now I'm all for a bit of tough love, a gentle beating never did me any harm growing up etc etc but I've missed the bit where this is the OP's duaghter's fault.
The OP has already said that both he and his daughter knew of the 3,000 text limit.


 
Posted : 06/11/2012 11:37 am
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The OP has already said that both he and his daughter knew of the 3,000 text limit.

Oh well gentle beating it is then!

So that 6500 texts in a month? FFS!

Still the tariff for additional texts seems high


 
Posted : 06/11/2012 11:41 am
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In some ways, the sheer volume of texts is quite reassuring. After all, if she's managed to exceed 3000 texts by 3,500, then she'll have had no time for smoking, drinking White Lightning in the park and getting knocked up


 
Posted : 06/11/2012 11:42 am
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The OP has already said that both he and his daughter knew of the 3,000 text limit.
Therefore the extra 500 costs 1.10p each?? bit excessive?


 
Posted : 06/11/2012 11:43 am
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Or is that 3500 texts above the limit of 3000? which 16p a text? Still how can you manage that many? PS LIE ABOUT YOU KNOWING ABOUT THE LIMIT ON UNLIMITED TEXT LIE LIE LIE. After all the "unlimited text" is clearly a lie?


 
Posted : 06/11/2012 11:51 am
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I have just thought break her fingers no more texting for her........joking of course!


 
Posted : 06/11/2012 11:52 am
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managed to exceed her unlimited text package by about 3500 text
i.e. around 6,500 texts. It's all here in the thread, honest!


 
Posted : 06/11/2012 11:53 am
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If these are just standard SMS messages then how does 3500 of them cost £550. That's 60p a message!!

Quite bad Maths Fail 😐


 
Posted : 06/11/2012 11:55 am
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Your right its nearer 16p, maths fail indeed.

Still, a bit poor

Why bar a phone on an £18 month contract after £550, seems a bit high, although I'm sure the OP is glad that there was any type of limit.

I still wouldn't pay it without a fight though. Being an awkward bastard should at least get a discount off the bill


 
Posted : 06/11/2012 12:03 pm
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not trying to be negative but contracts usually have the charges wrote in them saying i.e calls texts will be charged at ...p per minute/text after allowance used up, but i would certainly be on the phone? to them, and see what they can do.. dont ask you dont get!!!!!!


 
Posted : 06/11/2012 12:08 pm
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