Has anyone dealt wi...
 

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[Closed] Has anyone dealt with Nintendo over faulty game??

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When Mario kart 8 first came out I got it as a family game.
Then a update came though...and then the problems came ...the game froze during races to a point where we stopped playing...don't worry I said give it a few months and there will be a newer update and it will fix it, so the fame didn't get played for while.
2 months ago I thought...hey we got Mario kart 8 , there must be a update so we can all play again....well there was but now the game just didn't work anymore

So I contact Nintendo ....and they paid for the game plus the proof of purchase (£38) so they could check it out!!

Today I get a letter from them...telling me what I've already told them...and for them to fix it I have to pay £31?????
Which pretty much mean ...they ain't fixing nothing ,but want me to buy the game again!!
Can this be right ??


 
Posted : 22/12/2015 2:54 pm
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so you would have been happier had they NOT bought the game back for investigation.

and just paid for postage - then sent you out a new copy of the game ?

which is essentially what they have done - and in your shoes once they bought it back id have been off buying a new copy if thats what i wanted.


 
Posted : 22/12/2015 3:01 pm
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What are they charging you the £31 for? Damaged disc or something?


 
Posted : 22/12/2015 3:12 pm
 br
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So let me get this right, you've saved £7?


 
Posted : 22/12/2015 3:13 pm
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So let me get this right, you've saved £7?

Exactly what I was thinking.

Got a refund, great.
Offered a discount of £7 to get the game again, great.

Still not happy ?


 
Posted : 22/12/2015 3:18 pm
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No.....I don't get a refund......I've got to pay £31 for them to "fix it"..... Even tho I've already paid £38 for it
So in total I will have to pay £69 for Mario kart 8


 
Posted : 22/12/2015 4:49 pm
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but haven't they paid you £38 also?


 
Posted : 22/12/2015 4:56 pm
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So I contact Nintendo ....[b]and they paid for the game plus the proof of purchase (£38) [/b]so they could check it out!!


 
Posted : 22/12/2015 4:57 pm
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Was the game £31 (which they've refunded you) and the additional £7 was what it cost you to post it? (Which they have also refunded you)


 
Posted : 22/12/2015 5:00 pm
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Sorry...my bad......blinking iPad keeps changing words around

I paid £38 originally ....but it doesn't work ...sent it to Nintendo ....and they want me to pay £31 to fix it??


 
Posted : 22/12/2015 5:22 pm