I'm not at all techie but I do think the iPhone is woeful. I got one against my better judgement some months ago and loathe it but stuck with the bloody thing now.
My mrs one broke and all apple wanted to do was "keep it to fix it" . Yeah right and take all her personal details off it. Wouldn't let it out of our sight, so couldn't get it fixed. Horrible company IMO.
tinfoil hat time? /\
Yep, count zero, got to say, that's utter bobbins. If my car breaks down, I'm going straight to VW and giving them grief. if they say 'well, the issue is the injectors, and as Bosch make those, it's not out fault, so really you're just statistically unlucky, and you'll have to suck it up', the individual in question is likely to have my boot up is arse!
Well of course they do, and Tim Cook is the acknowledged master of controlling the supply chain, but he isn't omnipotent, he has no overall control over every third-party's production line, so cannot vet every battery that goes into an Apple product.
The first part of that sentence does not correspond to the second. Proper control of the supply chain does indeed allow you to define and control processes for your suppliers. And in the case of serious QC issues I would be amazed if Apple did not have access to adequate data.
I will remind you that initially you stated "no control".
Agree with the second part of your post. It probably is possible to manufacture a battery that's much more reliable, but the cost would not work for the product. It's impossible to know if the i-phone battery failures are within design tolerance.
oh and @ Neal G - I am intrigued.You went to an Apple store to buy a charger and with no discussion and with you not asking they offered up a new phone.
Telepathy?
If you are intrigued, then try reading what wrote.
It's pretty straightforward.........
I was in buying a second charger to use at work, and happened to mention it to the guy in passing, and that it was really annoying and he sorted it out without any need to quote EU regulations etc.
I mentioned why I was buying a second charger, in passing, and he sorted me out a new phone instead.
.
My mrs one broke and all apple wanted to do was "keep it to fix it" . Yeah right and take all her personal details off it. Wouldn't let it out of our sight, so couldn't get it fixed. Horrible company IMO.
So due to your own tin foil hat paranoia, you refused to let them honour their warranty obligations.
And you think that is somehow their fault ?? 🙄
sex on the genius bar.
They don't call him Neal G Lover for nothing 😀
The G is short for Gangsta I believe.
@ Neal G - so there was a discussion. You asked for a charger, they asked why, you told them etc etc. Sounds like a discussion to me!
That's all that was confusing me...
I admit I wrote my post the wrong side of too much wine and cast moderation aside, for which apologies. It was out if warranty, and the switch on the top had died. To remove needs an apple tool for some reason to remove two small screws- shouldn't take long. But I don't think it is paranoid to let people you don't know have it for a period of time - what stops them taking off all your private details? I think that demonstrates a rather naive level if trust in the world, personally, but if you think that is paranoia, let's leave it there.
Still don't like my iPhone!
what stops them taking off all your private details?
Your password?
Step 1. Get problem
Step 2. Book Genius bar appointment
Step 3. Explain problem
Step 4. Apple Genius potentially runs diagnostics
Step 5. Apple Genius decides if you should have a new phone.
If you follow the right steps, it should end well for you. For some reason everyone expects a free new phone.
They have an excellent track record of fantastic customer service in their Apple stores and are often willing to give away a new phone (actually a refurbished phone) to replace a broken one. I don't think you can say the same for other smartphone manufacturers. Most sales staff in Apple stores are drips and i always try to avoid ever having to speak to them because 99% of the time they're clueless. Just save your time and energy by booking a Genius bar appointment.
