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I've an item that I ordered from an eBay shop and now decided I don't want. it says returns accepted so all good.
However, when I go through the options for return the only one is to select either a grossly inflated royalmail label price or a parcelforce price which is higher again. It also says that these are estimates and that I am liable for what ever the cost is. So can the seller use whatever expensive courier they like and then charge me?
Until I click through these acceptances I don't know what the address is to return to.
If I am able to get the address from the seller by messaging them and return it using my own courier am I at risk that this is now 'outside' of ebay's return process and they're not interested if the seller pretends he doesn't get it or refuses to refund for some other reason.
Did you pay via paypal? https://www.paypal.com/uk/webapps/mpp/refunded-returns
Are you sure they are grossly overinflated? Compare the price to the royal mail website (with the correct insurance to cover the value) as I normally find it cheaper to post via ebay than direct.
Edit - unless ebay thinks the parcel size is bigger than it is?
Are you sure they are grossly overinflated? Compare the price to the royal mail website (with the correct insurance to cover the value) as I normally find it cheaper to post via ebay than direct.
Edit – unless ebay thinks the parcel size is bigger than it is?
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I paid via credit card.
It's actually the same as royalmail website it's for first class which is why I thought it looked high. No other option to do 2nd class.
It's more the you're liable for what ever the cost is that I'm worried about; implying that although a price is shown this might not be what I end up paying.
As above I've always found ebay postage to be at the same rate as direct with royal mail. The tracked and insured options are way more than without.
Yeah, it's annoying for small low-value stuff where intelligent packing can get it to go as a large letter, but eBay want you to pay for a first class small parcel. Not sure there's much you can do about it, other than chalk it up to experience.
I think it depends on the reason you give for the return (I may be wrong though), not as described items you get the cost of return post refunded for example so eBay may force their labels on the consumer. I'm pretty sure that their will be a complicated way around it though.
[EDIT: Ignore me, I can't read.]
It also says that these are estimates and that I am liable for what ever the cost is
That works both ways.
In my experience eBay deduct the price "you" pay at the RM counter from your refund, be that £50 or £0.50. the estimate is usually high because no one ever complained about being charged less than the estimate.
(Also don't forget the eBay return is RM tracked, not just 1st class or signed for, so is more expensive than you may be comparing with)