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Sold something which is apparently not working
How do I refund the buyer so that I get my eBay fees returned?
Thanks
Posted : 24/09/2017 10:55 pm
Just make sure the refund is done via the eBay system, and you will get all the eBay fee's returned.
Don't refund via PayPal directly, as you will then struggle to inform eBay of the transaction.
Make sure you get the item back first, if you want it?
The official route is for the buyer to open a resolution asking for a refund/return then you can choose to accept and wait for the item to come back, or provide a refund and let the buyer keep the item.
That's about it.. Simple!
Posted : 25/09/2017 4:48 am
Topic starter
Thanks
Posted : 25/09/2017 7:16 am
If its electrical check the serial number back matches that you sold!
Posted : 25/09/2017 9:20 am