MegaSack DRAW - This year's winner is user - rgwb
We will be in touch
Recently bought a server from Dell, customer has now told me that it's too large and wants to change the order. I've asked Dell to take it back (within 1 day of receiving the order), but they say as it was no error on their part, they won't accept it. I thought the distance selling regs allowed you to return something (for whatever reason) within 7 days of receipt? Can anyone clarify for me?
Ta!
My understanding is that you are correct. Assuming you bought online/mail order you can change your mind within 7 days and get a full refund. The seller has to refund all money including delivery and can't charge any admin charges or restocking fees.
Does DSR cover business?
I thought it was purely consumers that are covered
Was it made to a spec you supplied or a stock item?
Note to 1 on
would indicate that you are not covered though.
From the PDF linked above
[b]Contracts to which the DSRs do not apply (Regulation 5)[/b]
[i]Products and services you sell to other businesses (these are
business-to-business contracts).[/i]
Yeah, we've got clarification from the local FSB office. Bumcakes!
Can you not charge the customer in some way for ordering the wrong one?