just been to thailand, and it was my lads birthday out there on the last day. family out there bought him an LG cookie mobile phone. they said the phones out there were all unlocked so itd be fine. which it was. sim worked ok.
however........it now appears theres a fault with it. it thinks its got headphones in all the time, and the volume wont work. yet it will with headphones in. take em out, and nothing.
so.....rang LG who said they cant fix foreign models. i asked how i could get it fixed then. they came back to me later saying they could do it, but at a cost of £22 to look at it, then whatever else it cost on top to fix it.
but i thought you couldnt fix foreign models? so how can you if i pay?
er.....its not covered in the warranty. only a years cover if you buy it in england.
are they correct? id have thought LG would have an obligation to fix any of their products wherever it was bought if they have the tools to do it.
can i get back to them and insist on them fixing it?
or is the phone worthless, as itd cost more to fix than buy another over here?
cheers
you don't have any sort of contract with LG UK
Yup - as uplink says. You have no contractual relationship with anyone in the Uk. Your rights under consuemer law are in relation to the person you bought it from if they are in the UK.
Stuffed I'm afraid unless you have an LG guarantee with it. NO legal rights just what they grant you as a kindness
^^ Wot 'e said^^
Caveat emptor, I'm afraid. You bought a pup overseas, so why expect LG in the UK to fix it? Could well be that you bought a fake as well.
Shame for the lad, though.
FWIW - my daughter has had 3 of those phones in the last 2 months - all of them had major problems
After loads of arguments with the Orange shop they agreed to swap it, she's now got a Nokia something or other
Take it back to the shop .... oh wait no your ****ed.
ok, as i suspected. thanks 🙂
altho id still have expected LG to be LG wherever in the world it was bought, rather than LG UK being a different company or somethings :-/
and thus, do their best to sort out any faulty goods. ah well :-/
cheers