MegaSack DRAW - This year's winner is user - rgwb
We will be in touch
So has anyone else had the pleasure of leaving BT recently? I did last night and what a bunch of baw bags they are. I politely gave them my valid reasons for no longer wanting their services, stating that the broadband speed in my new flat is poor and as their BT Vision service relies on a decent broadband speed to provide it’s additional features I no longer want their service, I can also move to Sky and get more choice of TV channels Full HD and free broadband for the price I am paying BT and they go off on one, start saying I’m going to experience all kinds of problems with Sky, that I am going to have to pay a fine to cancel my line rental contract early (not true, checked this with sky) and putting all sorts of unwanted pressure on me to stay saying the services elsewhere are even worse than BT and although they appreciate what I have got is rubbish it will be even more rubbish elsewhere. @ssholes.
Unfortunately for me this happened twice as I called up exactly one month before I was due to leave and got exactly the same experience only to be told I can not leave more than 28 days in advance of my contract ending.
I’m glad I went with gut instinct in the end and am now well shot of them, the lying no good bunch of wasters. And I’ll just hope for better times with Sky.
Good luck if you do leave them and don’t believe a word of what they try and tell you before you end your contract.
BT are so god-awful the only thing you can do is laugh.
Just think, we only experience the end result, imagine what it must be like to work for the company, you probably have to check your soul in at the front door and retrieve it when you leave.
We suffered several months of asking to be connected only for the engineer never to show up, then one day he managed to sneak in, connect us and not tell us, which meant we started recieving bills for a service we didn't even know we were receiving!
I use the post office now for my phone line as you dont have a minimum contract length. The guy who came round to connect the line was very helpful as well and havent had any problems!
When I was with BT I had no end of problems and found they were expensive and provided a poor service!
Leave them and goto post office.
pay a fine to cancel my line rental contract early (not true, checked this with sky)
I'd be checking the contract rather than trusting sky!
That reminds me. must complain to BT. The neighbours reconnected with them and because the BT man could not get a good connection from their street front box they connected through mine. Don't have a problems with that in principle but I do have an issue with them nailing the cables across the front of my house without asking me! It's the total lack of respect in it. Grrrrrrrr!!!
You do realise that they are still BT lines with most suppliers, bar a few such as Talk Talk, Virgin etc?
But yes they are pretty poor, try having to deal with them daily, tries your patience.....
Hope your service does improve, but it's almost certainly BT actually supplying the local loop, so line speed will not improve. Actual perceived speed is however usually down to contention ratio which does depend on supplier as it is their box in the exchange
Flawless performance from BT with me, I've not a bad word to say about them. I'm synched at 8 meg and transferring at 7.6 at 10pm. In a non-unbundled exchange they are by far the cheapest available (line rental, phone, free calls evening and weekend and BB for £17 a month) and everything happened on-time, exactly, and perfectly. Thats been our experience at 3 seperate locations. I've cancelled early with them once at my last place, they told me that I had to pay an early termination fee of £172. I told them I didn't, they checked with a supervisor and agreed, and I went with Tiscali. It was the worst mistake of my life, tiscali took the same line, the same hardware and gave me <1meg transfer despite syncing at 7.6meg at any time other than 3am. They never answered calls, they never sorted anything out until I forced them to get the BT engineer involved, who solved the problem in 2 hours and left me a nice note detailing everything done.
I just don't get the negativity towards BT personally, its completely at odds with my fairly extensive experience with them. I do wonder if BT hobbles the competition in it's exchanges, but I suspect that might get noticed and it's more likely the cheaper competition are skimping on hardware to save cash.
I wish i had your experiance coffeking, unfortunatly for me mine was almost exactly the polar opposite of that.
Yep local loop will almost certainly be BT so Sky probably won't be any faster as it will be using the same lines.
Go cable instead and you'll see a huge speed up.
Tiscali are far far far worse than BT's customer service.
Go cable instead and you'll see a huge speed up.
There's actually a fairly high number of people complaining that cable doesn't deliver the speeds they're claiming either. I'll be waiting for BT's fibre delivery myself!
I did have a call log from my dealings with Tiscali. I should publish it, it might make people realise why they shouldn't bother. I wouldn't mind but their online (forum) support team are uber-helpful but it seems they're just a nice front end to a bunch of people who don't know what the hell they're doing.
My wife went completely ape shit at BT a couple of years ago. We still get free broadband and line rental today.
Having dealt with the retention people at BT, Sky and NTL (now Virgin), I'd say there's not much to chose between them.
They'll all lie. They're incentivised to keep you with the company - if they have to tell a few scary lies to achieve their bonus, why wouldn't they?
Tiscali are far far far worse than BT's customer service.
[i]No-one[/i] could possibly plumb those depths. 😯
No-one could possibly plumb those depths.
Oh ye of little experience 🙂
BT are huuuuge. We supply a lot of gear for the exchages. They have 6000+ of the things and upgrading the is a very slow and expensive operation. Can't fault virgin for speed. 19.5 meg day and night. BT are rolling out the fast stuff in the bigger towns but how good it is remains to seen. From what I can see BT focus more of their efforts on placed that have virgin.
No cable in my area, main gripe was slow broadband speed when their tv sevice relies hevily on a pretty decent speed, tried asking if they were going to be getting fibe optic in Aberdeen city centre any time soon was told un likely. The asked if the archaic system we currently have will be made any better in the mean time and got a flat out nope.
A couple of meg boadband should do me fine for surfing and using skype to call abroad. Not really one for downloading music and movies and that still happy to buy a CD or DVD as and when i want.