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[Closed] WIGGLE and boy do they when they screw up

stevextc · 2016-12-08T23:32:37Z

/moan I gotta vent .... wiggle are wiggling I just got an 11-42 cassette from them, well not quite .. it only had 40 teeth. The things arrived in a box with a chain (in its own box) and the haribos No packaging and the black retainer that keeps the cassette on the white holder was broken off... well I don't mind less packaging usually but then I pulled off the old shifters, changed the brakes to I-spec put on new shifter and redid the internal cabling .... pulled off the wheel and chain and rear mech and fitted another and pulled off the old 10x cassette ... last thing before fitting chain... go to put the new cassette on and it's got 2 missing (broken) teeth. Anyway ... point being I've done a lot of work and the bikes presently unrideable without an 11x cassette. So I web chat wiggle who don't own a phone (apparently according to their website they don't have the facility to talk) and get told to fill out a web form and attach photos... Which I do.... -and the response ... [quote]Hello Stephen Thank you for getting in touch regarding order 6223219903 and sorry to hear of the issue with this product. Having spoken to our suppliers about your Shimano Deore XT M8000 Cassette, they have confirmed that it is within warranty and [b]they need to have the item returned to the Wiggle warehouse and passed on to them for a warranty inspection[/b] (please note that warranty items returned to the suppliers can [b]take up to 30 days to be inspected[/b] and returned to wiggle). [b]This will allow the suppliers to inspect the product for any manufacturing defects[/b] and decide on an outcome. Please return the faulty item to us and send us an image of your proof of posting (including any tracking details where possible), a scan or photo is great, as an attachment in reply to this email. We can then make sure your return postage costs are refunded as quickly as possible [b]should your item be confirmed as faulty[/b]. Please note we can only refund postage charges up to £25, we also strongly recommend using a tracked service as we cannot be held responsible for any lost parcels. [b]If the product is not considered to have a manufacturers defect we may only be able offer a repair service which may incur a fixing charge[/b]. Please follow the below link, you’ll need to select ‘Return Item’ next to the image of the product you’re returning, complete a return form and include it in your parcel.[b]Please be advised that the fault will have to be investigated and confirmed by the supplier before an exchange or refund can be processed.[/b] I hope this helps, Have a great day! Regards Tiff Wiggle Customer Services HELP US IMPROVE OUR SERVICE TO YOU! GIVE US YOUR FEEDBACK! [/quote] Hmmm... their website has to follow the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. but if it's a fault then they make me pay post and then a repair charge? It's rather obvious given the missing packaging and broken retainer and lack of any teeth in the box that have been knocked off by bubble wrap or cardboard that the thing was packed broken and the retainer chucked in. It's obviously either a previous return or one of their staff dropped it (onto what it was dropped that breaks 2 teeth and pulls off the retaining clip is a good question).

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Rorschach

Posts: 0

Free Member

The warning signs are there.Use of capitals in the title.Attempted use of punnage/humour in title.OP's refusal to entertain logic/reality or let it go.

Posted : 10/12/2016 9:03 pm

esselgruntfuttock

Posts: 13356

Free Member

Though the cassette would have been three times the price

How many times?
& I've told you a million times, don't exaggerate!

On the same token, we probably wouldn't be having this conversation either.

Posted : 10/12/2016 9:59 pm

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