A warning to people who use this store. I purchased a headset bearing and booked next day (saturday) delivery, a service they provided at a cost of £7. Today is Tuesday and and the item finaly turned up.
I had sold my bike and it was shipped away on monday with no new bearing thanks to the delays. All fair enough with the snow you say but when i phoned the shop i spoke to Dave Kirk the sales manager, well at least thats who he said he was, he had to pause and think of his sir name. I asked for my money to be refunded as they sold me a service and did not provide it. Dave refused point blank to refund my money that they happily took. I informed him i would be taking other routes to get the money, im not fussed about the amount, its the fact companies like theirs see fit to take hard working peoples money and could not care less. AVOID THEIR STORE
My money was paid to UK Bike Store, i have a legally binding contract with them to fulfill their duties of sale and the service they sold me, which they have not done. They are trying to pass blame to the courrier (ROYAL MAIL) although my contract is with UK Bike Store and not Royal Mail.
Im fed up with companies thinking its fine to do what they want to consumers once they have their money. It may only be £7 odds but i work 6 days a week, i work hard, thats an hours wage they have taken. I work hard for everything i have, tiny little house, partner, 2 kids and my car, this isnt intended to sound like a sob story, its just fact. I dont scrounge money, what money i have left is precious and im sick of companies ripping people off.
I know people will have mixed reviews about me posting this but i see no other alternative so im open to advice
regards
scott
order sooner 😉
I've always had great service from them FWIW.
Mountain. Molehill.
However, how you got from late delivery to the injustices of your life in just one paragraph is quite impressive.
Meh...I'll still use them
You are absolutely correct, people will indeed have mixed reviews. Good luck with your refund. I will not be avoiding them.
classifieds only reseller in getting stung for 7quid as he can't move the bike on fast enough shocka
is this an I have no useful contribution to make moment?
Lollage @ Leffeboy!
They're a great company, good people too! Stop whining.
I don't want to upset you further but today is Wednesday.
Lol!
Yeah I was shocked when I saw the avoid in the title,
Used then in the past and never had any problems, and always been happy with the price
I wouldn't expect a Friday order to be delivered on a Saturday even if I opted for next day service. I'd have imagined Monday delivery at the earliest.
I've always thought that next day was next working day.
Might have been easier to send the order direct from the shop to your buyer.
Spelling and grammar check before posting.so im open to advice
Used them many times without issue and will continue to use them in the future.
Can we perhaps change the title now!
If that's all you've got to worry about you're a very lucky fella.
You'd have to read the small print to see if next day delivery was guaranteed, almost certainly they will have a clause which excludes adverse weather because the courier companies will have the same. I think you'll find you'll get nowhere with legal or other threats. I'd write them an email explaining your position and that if they cannot resolve the issue they will have lost you as a customer, you may want to suggest that you'd accept a credit note as an act of goodwill on their behalf
Oh and I've saved a damn site more than £7 using them in the past. 🙂
Elsewhere in the World:
http://www.bbc.co.uk/news/world-middle-east-21166755
Iraq bomb: Many dead in Shia mosque in Tuz Khurmato
Advice more random capitals....
Did you order by phone? If not bit of what did you expect have you noticed there is a little snow about that may be disrupting stuff.
Also bearings can be purchased from a lbs or bearing shop if you need them that second.
You might have noticed inclement weather outside.........?
As per my post yesterday re: the chap "warning" us about GoPro, 3 powerful words describe this story......
hormonal teenage girl.
Grow up. Get some perspective and stop acting the tw't.
Next time you face a consumer issue, ask nicely, be polite, know your rights not what you googled your rights to be. Tends to result in a better outcome.
Its a dog eat dog world when you're trading bikes.
£7 did he say? No one can guarantee next day....
he had to pause and think of his sir name.
I've had to do that before, even forgot my address once 😳
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Never had any problems with them here either. Think you might have just caught them on a bad day - happens to everyone sometimes, and if you knew you needed a part to complete your frame before selling why didn't you -
a)buy it sooner?
or
b) explain to the purchaser there would be a slight delay as you were still waiting for it?
I for one will only shop there from now on for no other reason than the fact they employ bona fide Knights!
Not me, I should add, Cheesester.
Yup had just as bad from chain reaction, shiot happens. UKbikestore is an excellent place for all kinds of stuff, always been dead happy with their service.
Not sure why the OP is getting so much abuse? If they didn't deliver within the time frame agreed then they should refund the extra cost. After all, you're only going to pay the extra for next-day delivery if you need it urgently (or you're really impatient!).
That said, given the snow I wouldn't have expected the item to be delivered next day. Royal Mail stopped collection my lab because of the back log. Ultimately it's not really the bike shops fault. However, I still think they should have covered the cost just for good customer service.
wow, you had a bad experience so everybody must avoid them, seriously?
Sorry to be boring but I've had nothing but great service from them too.
that reminds me i was going to order some bearings
Always had great service from UK Bike Store.
I had to send the bike out and explain,I actually think it was thurs night i ordered but have said friday just so im not adding another day on.....and yes it is wednesday today, the days pass in quick lol.
People seem to miss the point here and i knew lots of smart ass keyboard warriers would pop out the woodwork,I would not expect anything other on here, but you know, you pay for a service, you have a contract with them to fulfill that service, they shrug off responsability. Its a poor way to do business, the price is irrelevent, i would be mad regardless of price.
Always had good service from UK bikestore to be fair, only had to ring them once and they did exactly what they said they would. Also ordered from crc yesterday on the standard free delivery and the stuff arrived today.
Bit of common sense in the first place would have helped, even if snow has melted in some places there is still a backlog in the distribution chain including stock getting to place....
Struggling to muster any sympathy to be honest. Not sure if it's because the complaint is unreasonable or because the OP is a trader...
However, how you got from late delivery to the injustices of your life in just one paragraph is quite impressive.
This ^
I ordered some co2 cartridges yesterday. Did i tell you my toilet flush broke over Christmas? If the Fed Ex man thinks he's going to use the bog when he delivers them tomorrow, he can * off. *.
Boo and indeed hoo.
You are mad, regardless of most things it appears.
Double dip.
You fail to understand my satire Rorschach. I was braking the p.
And yes to quite mad, thanks. 🙂
[i]People seem to miss the point here and i knew lots of smart ass keyboard warriers would pop out the woodwork,I would not expect anything other on here[/i]
🙄 What do you expect when you come out with some melodramatic rant? If you approached it along the lines "Does this seem fair?" you might have got a different response.
Still, too late now...continue you as you were people, there's nowt on TV anyway 😉
So you sold the bike and shipped it to the buyer without the headset bearing therefore presumably selling it not as described?
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Nice observation nealy
In my experience..never expect sympathy on STW.... and when ordering online always expect it to arrive in a weeks time even if you paid for next day delivery. Maybe try ranting on their FB and twitter pages.
you pay for a service
I see no 'P' beside your name?
your shoes now, that's another matter....
Not you Kryton, you nutter.....although sympathies for the loo malfunction.
[i]In my experience..never expect sympathy on STW[/i]
I'm very sorry you feel that way
Plenty of sympathy available on STW but how you approach things makes a BIG difference
mad...i was furious lol. Stll missing the point i see. A service provided,sold and not given, i have plenty stuff go wrong in life like any other person, im just trying to stand up for the consumer. Companies are constantly thinking they can do what they want and get away with it.
I dont mind standing up and people taking the piss out me because they think im whinging, i said to the store i would let forums know about the way they handle business and i am.
I work in a garrage....not a bike shop, i do buy quite a few bikes, enjoy riding them, building them but im hardly a trader.
Do i think all their customers will avoid them? Nope, but i am simply making my point
Actually I've just remembered you're the guy who sold me a set Reba's with a steerer shorter than stated and scratches on the "unmarked stanchions"!
Maybe it's just a tiny bit of karma
What makes me laugh is all that online trading, and he's only got a tiny house. I've sold a couple if bike bits on here and my house is enormous.
Something wrong there.
OP do you understand the concept of logistics?
As for UKBikestore, i have had nothing but excellent service from them, great people to speak to on the phone and have always provided accurate info on parts they have provided.
Hi Nuke, you are quite correct, however i am not the best at these matters and tend to say what i think, i knew i would get flamed, so im prepared to take it, just for standing up for my self and those doing the flaming, it happens to us all at some point, then they moan about it and do nothing, when someone stands up to do something about it people shoot them down...its a strange mentality.
Rusty Mac your sarcasim is wasted
Neally and dazzling boy, buyer was told about it and that it would be fitted.
Jumping to your own conclusions, and people are trying to make me look stupid 😉
If so urgent why not use local bike shop?
I almost met Harry Secombe once. Lovely voice.
You were always going to be in a rush , next day/Special Delivery is only guaranteed for the next working day meaning up to 1pm next working day.
If you placed the order on Thurs evening then the order should have been delivered Monday at the latest. UK bikestore need to claim the postage back from Royal Mail and refund you (takes about 12-16 weeks and requires you to liase with RM too)
I reckon Alanis Morriset would have something salient to say about all this
its early days but im nominating this for thread of the year, it just fills me with a kind of warm feeling, like ive wet myself but thats actually fine
Actually I've just remembered you're the guy who sold me a set Reba's with a steerer shorter than stated and scratches on the "unmarked stanchions"!
I'd claim a refund of sorts if I were you, you have a contract with the seller etc etc...
You know this is really wierd.... I had a delivery of bearings on Saturday from UKBikestore and I hadn't ordered any. I wonder if there's some '6 degrees of separation' type connection going on.....?
buyer was told about it and that it would be fitted
I think that's the point that Neally is making - buyer was told it would be fitted, but it wasn't.
Anyhoo - even if your point had some merit, which most seem to think it doesn't, your method of delivery was always going to get flamed - I presume you can see that?
STW gold this one.
And i thought i was an impatient whining jackass.
Oh wait, I am! 😉
Mantastic, i live in a small town in the SW of Scotland, there is not a decent bike shop for miles, the local bike shop is more of a kids toy shop, i did ask him if he had a star fangled nut once, i never wanted to explain what it was after the clueless look i got lol
Carlosg - delivery was a speciffic Saturday delivery hence the cost.
cheers, I will drop RM an email, now that im a little calmer will take the time to word it propperly lol
Killwillforchips - me too apparently, so your in good company lol 😉
If you needed bearings you should have gone to Keasae, he never has any issues with royal mail not delivering [s]On time[/s] ever
In fact your posts are similar in rantability, you two would probably get on quite well
(anyone know where Kael has gone, I presume banned from here due to middle east post's but just noticed he's gone from Facebook too)
Always good service from UKbike store here too
An up to 100g stamped letter with guaranteed Saturday delivery is £10.08p , at £7.00 they haven't charged you for this service!
UK bikestore need to raise a case first then you would be contacted by RM to provide your end of the story.
lol Iain, i have read those legendary posts in the past
Classic STW 😀 ... indeed Kimbers has itI almost met Harry Secombe once. Lovely voice.
... OP, like lots of people have kinda already hinted at in the nicest possible way, words like 'logistics' & 'weather' feel salient and appropriate to be factoring into your rantette at this time ... I'd like to add 'perspective' cause no, you are not 'standing up for yourself' , you're just looking a tad silly.
who's got the hobnobs I have tea on the go ...
Can you blame the shop (any shop) when it could be the courier at fault, or did the shops own deliver driver bring it to your door?
Complain to the shop to get them to use different couriers.
Next day means next working day, order it on Saturday, leaves Monday arrives Tuesday. OK so it's Wednesday now but is that the shops fault.
We didn't have any post for 2 days becasue of the snow, but life carries on.
Thank goodness there are still LBS's
take the time to word it propperly lol
Oh deer....
Did they say next day delivery or next day dispatch?
+1 for all the 'you should have ordered it earlier/gone to an lbs' responses
nealy - Member
Actually I've just remembered you're the guy who sold me a set Reba's with a steerer shorter than stated and scratches on the "unmarked stanchions"!
Maybe it's just a tiny bit of karma
Hi Nealy, I had bought those off pinkbike for a build from a guy called the bikedoctor (something to that effect) i paid £140, he had lied about the steerer tube lenght and never included the poplock which was advertised in sale. As steerer was too short I had sold them to you unaware of those timy little scratches under the crown was it? I sold you the forks for what £100/110 at most, i appologised profusely about the mix up and refunded you £30 no questions asked.
Your perception of the concept of Karma seems to be very missunderstood
err Tom...did you not read? no local bike shop for miles
Just my tuppence...... Had nothing but excellent service from UK Bikestore.... Ok not had mahoosive amounts of kit off them but the bits I've had have been delivered promptly and never had an issue with their service. Would definitely use again. Sorry the OP has found otherwise though I'm sure its not the norm.
should have gone to kaesae... He's the man with the bearings round here. To be fair, he'd probably bring them to you personally to avoid aliens and CIA assassins, but at least you know you're getting good service!
It sounds like they've slightly failed to give the service promised, which is bad, but also that you're a little bit of a nutter.
FWIW I've used them many times, on one of those occasions they screwed up a bit, but they fixed it. Will gladly use again.
But in SW Scotland, surely you have tv? Did you not see the snow bulletins?
UK Bike Store are based in Gosport. Look at the map. They will be dependent on Royal Mail. RM will be dependent on the airports. Heathrow etc more or less shut down resulting in mammoth backlogs.
Force Majeure as far as any claim is concerned. You really do need to wake up / grow up.
I've always got on well with them.
.
However, a little bit of sympathy for the OP, if he had gone down the 'that's a few days after I was expecting, can you credit the postage please?' route rather than the all guns blazing 'I know my rights' route, starting like that never tends to get the desired result.
.
I think Northwind has summed it up well.
Good lord sir, get a grip I say.
A point of contract for you my old china, they only have to use reasonable eneavours - snow=cast iron excuse. Sorry but your outrage should be confined to the man in the mirror pi** poor planning.